Source · National Audit Office
Feeding back? Learning from complaints handling in health and social care
Published: 10 Oct 2008
Type: Value for Money
A report out today by the National Audit Office found that navigating complaints systems is not straightforward, particularly for health service users, and handling some complaints takes too long. There is little sharing of lessons from complaints or evidence that services are improving as a result. Some 133,600 NHS and 17,100 social care complaints were […]