Recommendation 1
Response: Accepted · Delivery: implemented, 08/2020 (confirmed by the NAO)
Recommendation (the NAO's words)For the future, the Cabinet Office’s analysis of campaign options should, from the start, focus much more on what impact is needed and how the behaviour change required by government will be delivered. Its scrutiny of plans should place more emphasis on targeting resources on the combination of activities likely to add the greatest value. A more consistent focus on key performance metrics from an early stage would help maintain attention on objectives.