Source · National Audit Office
Difficult Forms: How government agencies interact with citizens
Published: 31 Oct 2003
Type: Value for Money
Government forms filled in by citizens can be made shorter and much easier to use leading to better access to services and considerable efficiency gains, Sir John Bourn, the head of the NAO, reported to Parliament today. Forms remain essential to the delivery of a wide range of government services. If forms are well designed […]