Source · National Audit Office
Department for Work and Pensions: Handling Customer Complaints
Published: 23 Jul 2008
Type: Value for Money
Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]