Source · National Audit Office
Dealing with the complexity of the benefits system
Published: 18 Nov 2005
Type: Value for Money
Sir John Bourn, head of the National Audit Office, reported today on the complexity of the benefits system, which he considers is one of the most important issues affecting the performance of the Department for Work and Pensions. According to the report to Parliament, tackling the problems associated with a complex system requires a systematic […]