Source · National Audit Office
Confirmed impacts: Driving a customer service focus at the Education Funding Agency
Published: 15 Oct 2015
Type: Other
Department: Department for Education
This impacts case study shows how our work led to the Education Funding Agency’s launch of a single change programme to improve its customer service, use of data and business processes, and the skills of its people. It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set …