National Audit Office
Confirmed impacts: Driving a customer service focus at the Education Funding Agency
This impacts case study shows how our work led to the Education Funding Agency’s launch of a single change programme to improve its customer service, use of data and business processes, and the skills of its people. It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set …
Published 15 Oct 2015
Other
Department for Education
Topics: Education, training and skills
Recommendations
No recommendations are indexed here. The report itself may contain some: see the report on nao.org.uk, linked above.