Source · National Audit Office
Child Maintenance Clients Fund Account 2018-19
Published: 30 Jan 2020
Recommendations: 4
Type: Value for Money
NAO confirmed: 3
NAO report detail with recommendations, government responses, and any Public Accounts Committee follow-up.
Recommendations
| Rec | Recommendation | Addressee | Acceptance | Implementation |
|---|---|---|---|---|
| 1 |
To improve customer service, the Department should:
• establish a clear process to support parents who are concerned that arrears balances now being collected are inaccurate; and
Ref Page 20, paragraph 9, first bullet point
|
Department for Work and Pensions | Partially accepted | Implemented ✓ NAO |
| 2 |
• ensure adequate records and systems are maintained until all arrears are written off or collected, and these schemes can be brought to a full close.
Ref Page 20, paragraph 9, second bullet point
|
Department for Work and Pensions | Accepted | Not relevant ✓ NAO |
| 3 |
To enhance accountability, the Department should:
• review its assessment of collectability of arrears relating to the 1993, 2003 and 2012 Schemes in light of its new powers; and
Ref Page 20, paragraph 10, first bullet point
|
Department for Work and Pensions | Accepted | Not relevant |
| 4 |
• report its assessment of collectability transparently in the 2019-20 Accounts.
Ref Page 20, paragraph 10, second bullet point
|
Department for Work and Pensions | Partially accepted | Implemented ✓ NAO |