Source · National Audit Office
Child Maintenance Client Funds Accounts 2020-21: 1993 and 2003 Schemes Account
Published: 17 Dec 2021
Recommendations: 3
Type: Value for Money
NAO confirmed: 3
NAO report detail with recommendations, government responses, and any Public Accounts Committee follow-up.
Recommendations
| Rec | Recommendation | Addressee | Acceptance | Implementation |
|---|---|---|---|---|
| 1 |
For the 1993 and 2003 schemes, the Department should continue to review the service it is providing to parents and ensure that it:
• maintains adequate records and has a clear process to support parents who have concerns around the accuracy of arrears balances that are now being collected;
Ref Page 19, paragraph 10, first bullet point
|
Department for Work and Pensions | Accepted | Implemented ✓ NAO |
| 2 |
• allocates sufficient resource to provide appropriate customer service and timely responses to queries and complaints on cases; and
Ref Page 19, paragraph 10, second bullet point
|
Department for Work and Pensions | Partially accepted | Not relevant ✓ NAO |
| 3 |
• reviews its interpretation of the 2018 General Data Protection Regulations to ensure that it retains
records to meet its responsibilities to ensure adequate accounting records are retained and available for audit, in line with requirements of the Companies Act 2006 and National Archives guidance.
Ref Page 19, paragraph 10, third bullet point
|
Department for Work and Pensions | Accepted | Implemented ✓ NAO |