Addressee: Department for Work and Pensions · Source location: Page 19, paragraph 10, first bullet point
For the 1993 and 2003 schemes, the Department should continue to review the service it is providing to parents and ensure that it:
• maintains adequate records and has a clear process to support parents who have concerns around the accuracy of arrears balances that are now being collected;
Response position:
Accepted
Delivery:
Implemented
· Confirmed by NAO
Addressee: Department for Work and Pensions · Source location: Page 19, paragraph 10, second bullet point
• allocates sufficient resource to provide appropriate customer service and timely responses to queries and complaints on cases; and
Response position:
Partially accepted
Delivery:
No longer relevant
· Confirmed by NAO
Addressee: Department for Work and Pensions · Source location: Page 19, paragraph 10, third bullet point
• reviews its interpretation of the 2018 General Data Protection Regulations to ensure that it retains
records to meet its responsibilities to ensure adequate accounting records are retained and available for audit, in line with requirements of the Companies Act 2006 and National Archives guidance.
Response position:
Accepted
Delivery:
Implemented
· Confirmed by NAO