Source · National Audit Office

Child Maintenance Client Funds Account 2021-22

Published: 6 Jan 2023 Recommendations: 2 Type: Value for Money NAO confirmed: 2

NAO report detail with recommendations, government responses, and any Public Accounts Committee follow-up.

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Recommendations

2 items

2 accepted 1 implemented 1 in progress

Rec	Recommendation	Addressee	Acceptance	Implementation
1	maintains adequate records and has a clear process to support parents who have concerns around the accuracy of arrears balances that are now being collected Ref Page 0, 0	Child Maintenance Group - Client Funds Account	Accepted	Implemented ✓ NAO
2	allocates sufficient resource to provide appropriate customer service and timely responses to queries and complaints on cases Ref Page 0, 0 · Implemented Q1 2026-27	Child Maintenance Group - Client Funds Account	Accepted	In progress ✓ NAO