Source · National Audit Office

Child Maintenance Client Funds Account 2021-22

Published: 6 Jan 2023 Recommendations: 2 Type: Value for Money NAO confirmed: 2

NAO report detail with recommendations, government responses, and any Public Accounts Committee follow-up.

Recommendations

2 items

2 accepted 2 implemented

Recommendation 1

Addressee: Child Maintenance Group - Client Funds Account · Source location: Page 0, 0

maintains adequate records and has a clear process to support parents who have concerns around the accuracy of arrears balances that are now being collected

Response position: Accepted

Delivery: Implemented · Confirmed by NAO

Recommendation 2

Addressee: Child Maintenance Group - Client Funds Account · Source location: Page 0, 0

allocates sufficient resource to provide appropriate customer service and timely responses to queries and complaints on cases

Response position: Accepted

Delivery: Implemented · Q1 2026-27 · Confirmed by NAO