Source · Ombudsman decisions
LGO Individual Decisions
35,255 total decisions
12,015 investigated
9,742 upheld
81% upheld of investigated
Years: Jan 2022–Feb 2026
35,255 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Organisation accountability
Based on 12,015 investigated decisions (excludes 23,240 closed after initial enquiries).
| # | Organisation | Trend | Investigated | Upheld | Not upheld | Upheld rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Care UK Community Partnerships Limited | 10 | 10 | 0 | 100% | +19pp | |
| 2 | Three Rivers District Council | 9 | 9 | 0 | 100% | +19pp | |
| 3 | Adur District Council | 7 | 7 | 0 | 100% | +19pp | |
| 4 | Broxbourne Borough Council | 7 | 7 | 0 | 100% | +19pp | |
| 5 | St Albans City Council | 7 | 7 | 0 | 100% | +19pp | |
| 6 | Burnley Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 7 | Runnymede Borough Council | 6 | 6 | 0 | 100% | +19pp | |
| 8 | Rutland County Council | 5 | 5 | 0 | 100% | +19pp | |
| 9 | Vale Of White Horse District Council | 5 | 5 | 0 | 100% | +19pp | |
| 10 | Swindon Borough Council | 24 | 23 | 1 | 96% | +15pp | |
| 11 | Somerset Council | 137 | 130 | 7 | 95% | +14pp | |
| 12 | North East Lincolnshire Council | 21 | 20 | 1 | 95% | +14pp | |
| 13 | Essex County Council | 428 | 399 | 29 | 93% | +12pp | |
| 14 | Derbyshire County Council | 138 | 128 | 10 | 93% | +12pp | |
| 15 | Blackpool Borough Council | 14 | 13 | 1 | 93% | +12pp | |
| 16 | London Borough of Barking & Dagenham | 62 | 57 | 5 | 92% | +11pp | |
| 17 | Warrington Council | 13 | 12 | 1 | 92% | +11pp | |
| 18 | Eastbourne Borough Council | 13 | 12 | 1 | 92% | +11pp | |
| 19 | London Borough of Lambeth | 157 | 143 | 14 | 91% | +10pp | |
| 20 | London Borough of Brent | 82 | 75 | 7 | 91% | +10pp | |
| All-organisation benchmark | 81% | — | |||||