Source · Ombudsman decisions
LGO Individual Decisions
35,497 total decisions
12,088 investigated
9,802 upheld
81% upheld of investigated
Years: Jan 2022–Feb 2026
35,497 published decisions from the Local Government & Social Care Ombudsman. The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.
Outcome breakdown
| Outcome | Decisions | Share |
|---|---|---|
| Upheld | 9,802 | 28% |
| Not upheld | 2,286 | 6% |
| Closed / other | 23,409 | 66% |
Annual complaint statistics — LGO-wide
| Year | Received | Investigated | Upheld | Upheld % |
|---|---|---|---|---|
| 2024-25 | 39,320 | 8,596 | 7,104 | 82.6% |
Most-complained-about organisations
| # | Organisation | Decisions |
|---|---|---|
| 1 | Birmingham City Council | 956 |
| 2 | Essex County Council | 693 |
| 3 | Kent County Council | 552 |
| 4 | Surrey County Council | 543 |
| 5 | Transport for London | 479 |
| 6 | London Borough of Lambeth | 445 |
| 7 | Devon County Council | 420 |
| 8 | Leeds City Council | 420 |
| 9 | London Borough of Southwark | 405 |
| 10 | Buckinghamshire Council | 378 |