Reported concerns of welfare and subsequent police actions to conduct a missing persons investigation – Metropolitan Police Service, June 2020

Do you accept the recommendation?

Yes

Accepted action:

The Metropolitan Police Service Command and Control (MetCC) Academy has already addressed this recommendation by producing a PowerPoint presentation to assist operators with understanding how to read CADs and other useful tips when using CHS and CAD. The presentation contains the following subjects;

- Understanding how an officer is assigned to an incident;
- How to determine if a CAD is closed when viewing in CHS;
- Assigned Field in CAD; and
- Viewing the Previous Actions tab in CAD.

The presentation was sent to all MetCC staff on 31st March 2021 and on 15th April 2021 it was placed on the Info-Portal, which contains all Standard Operating Procedures, policies and guidance. All MetCC staff have access to the Info-Portal and can refer to this throughout their shift. MetCC Academy will include this PowerPoint presentation in the next round of their Professional Development Days.

It is also of note these systems are imminently due to be retired with the introduction of a brand new Command and Control environment. The replacement for both CHS and CAD is the ‘On Call’ platform, which for the first time will have Contact Records and Deployment Incidents contained within the same system. This will improve visibility to all users of the precise status of a demand record at a moment of time, ensuring that any follow up enquiries are answered with the most up-to-date and common view of that demand’s status.

Do you accept the recommendation?

Yes

Accepted action:

The Metropolitan Police Service (“MPS”) has reviewed and accepts the recommendation provided by the IOPC. The MPS acknowledges this is a single recommendation, however, in terms of the staff awareness of policy guidance, there are two distinct elements within the outlining narrative.

The first is that the MPS Intranet (internal website) at the time of the incident, did not display the most up to date version of the Local Resolution Team (“LRT”) guidance document.

The second reflects that North West Basic Command Unit officers (“NW BCU”) who were spoken to as part of the IOPC investigation, were unaware of the policy document on the Intranet and further, they had not been informed that the previous policy of 2018 had changed.

It is important to outline that since the introduction of LRTs in 2018, there has not been a policy change in how the MPS handle or respond to missing persons.

The policy guidance document subject to this recommendation, was generated in 2018 to introduce the LRT to the process for the initial handling, risk assessment and streamlined ownership of missing person cases, according to risk. The policy in terms of timeframes, roles and expected handling and ownership remains unchanged to this day. The changes to documents between versions was most commonly the supplementary guidance and assistive documents for officers given its status as a protocol guidance document. For example, changes to formatting and layout for easier reading; additional reference material such as tactical options; highlighting of case specific expectations (for example mental health patients who are absent without leave; missing children and responding to cases concerning individuals living with dementia).

In addition, there were changes to the ‘Risk Assessment Aide Memoire’ to reflect the MPS decision to cease use of the absent category and the adoption of the risk grading definitions, as reflected in the College of Policing Approved Professional Practice. The MPS would like to reiterate that there was no ‘unpublished policy’ and whichever version of the LRT protocol guidance document was being utilised at NW BCU, its content would have reflected accurate MPS policy expectation at that time.

As a separate matter of concern in relation to officers not being aware of the document, the MPS has completed the following actions:

- The latest version of the document (version 2.4) was published on the MPS Intranet in April 2021. Direct contact with all LRTs and Operations’ Rooms across the twelve MPS BCUs was completed on Friday 22nd October 2021, to draw attention to the latest version of the protocol guidance and to serve as a reminder for all officers to adhere to service policy in this area. The protocol guidance document is accessible to all officers and staff in the MPS under the ‘Missing Persons Policy’ page on the MPS Intranet site and there is clear instruction that officers read it before proceeding to the wider policy toolkits.
- The MPS has added the following to the front page of the protocol guidance to prevent printed and potentially historic versions being used across the MPS:

“Please ensure police action is aligned to the latest version of this guidance which is found via the Missing Persons Policy page on the MPS Intranet”.

For completeness in terms of this recommendation, the MPS would like to reference a number of established and planned developments in terms of resources, guidance, training and service policy in relation to the initial triage, grip and handling response to all missing person incidents managed by the MPS.

Resources & Guidance

In July 2020, as part of an improvement action plan generated by HMICFRS inspections, the MPS devised and introduced a number of assistive documents aimed specifically at officers and supervisors responsible for the initial 48 hour response i.e. the LRT response.

Role-specific guides were drawn up for both police constables and sergeants deployed to the LRT and inspectors undertaking the ‘400’ role (Operations Room Inspector). These are designed to be quick reference guides to inform actions whether an officer performed the role regularly or if deployed on an ad-hoc basis. Additionally, the ‘Grip and Progression Template’ was introduced as a means of improving standards of bespoke and proportionate action plans in missing investigations. All of this guidance was launched via an MPS Intranet Blog and via email to senior BCU specific points of contact in early July 2020. Furthermore, there was a Webinar devised and delivered to LRT officers across the MPS. This was delivered to NW BCU colleagues across five sessions in October 2020.

Training

In November and December 2020, every BCU Inspector performing the ‘400’ (Operations Room Inspector) role attended a half day, face to face training input centred around improved practice, policy expectation and the new guidance material described above. Service Policy

In recent months, the MPS has progressed significant development of the initial handling response to missing person incidents. Essentially, the MPS has considered a number of reviews into delivery challenges of the LRT model across the BCUs and has addressed recognised difficulties.

From November 2021, following a pilot at four BCU’s, LRTs will become Resource and Demand Teams (RaDT). The RaDT will undertake the LRT Missing Persons function, however, it will become a 24 hours, 7 days a week capability and resourced with flexibility across the Emergency Response Teams. The MPS are preparing a renewed process guidance for all staff who are likely to be deployed to the RaDT, and it will ensure knowledge and access to critical information will be available at all times. This will be completed by the end of November 2021.

Do you accept the recommendation?

Yes

Accepted action:

The Metropolitan Police Service has reviewed and accepts the recommendation provided by the IOPC.

The North West Basic Command Unit (NW BCU) is made up of the London boroughs of Barnet, Brent and Harrow. The move from borough based policing to a BCU took place in November 2018.

The geographical area is split into two operational policing areas; North West West (NWW) based at Wembley Police Station and North West East (NWE) based at Colindale Police Station.

Each sector has a main patrol site for Emergency Response Police Teams, a dedicated radio channel, custody suite, Duty Officer and Emergency Response Team resources.

The BCU is serviced by a single Operations Room and LRT, both based at Colindale Police Station, with responsibility for the whole BCU. The Operations Room is led by an officer of Inspector rank under the call sign of NW400. This is the BCU blueprint design which has not changed since ‘go-live’ in November 2018. The LRT and NW400 are responsible for the initial response to missing persons as per MPS Missing Persons Policy (the most recent guidance being Version 2.4).

No authority has ever been given by the NW BCU Commander to deviate from the published policy. The policy referenced in the IOPC recommendation was examined by the MPS thematic lead for missing. It is not an MPS or NW BCU publication, it is a quick reference document created by an unknown author with no publication date or Government Security Classification, therefore, the provenance of it cannot be ascertained. In November 2018, when the three borough based Missing Persons Units (MPUs) merged into one to form the NW BCU MPU, the most up to date LRT guidance was circulated to all NW Inspectors and Sergeants by the Detective Sergeant in charge of the MPU at the time. The instructions on the document referenced by the IOPC pre-date the BCU transition and are therefore obsolete.

The NW BCU is committed to improving the police response to missing persons, engaging early in 2020 with the MPS wide improvement plan. The commentary and timeline below outlines the background to the current resourcing model and demonstrates the BCU commitment to continuous improvement through regular reviews and officer training.

The NW BCU Operations Room model followed the MPS ‘blueprint’ and was implemented in November 2018. The Operations Room function was subject to in-flight changes and review during the first year.

In August 2019, a proposal was made to restructure the Operations Room where key areas of focus were; rank specific posts, role profiles, training, shift patterns, risk management, a review of key processes, resourcing requirement and a defined performance framework.

In January 2020, a formal review of these processes was undertaken by the Head Quarters (HQ) Chief Inspector, looking at the functions and effectiveness of the Operations Room. This was reported in April 2020 and acknowledges the responsibility for missing persons within the Operations Room and is one of the key performance indicators.

In response to the HMICFRS National Child Protection Inspection debrief in February 2020, the MPS Lead Responsible Officer for missing persons developed a force wide improvement plan.

The MPS devised and introduced a number of assistive documents aimed specifically at officers and supervisors involved in the initial 48 hour response to missing persons, known as the LRT.

Role-specific guides were drawn up for Constables and Sergeants deployed to the LRT and Inspectors undertaking Operations Room Manager ‘400’ role. These are quick reference guides to inform actions, whether an officer performed the role regularly or was deployed to the LRT on an ad-hoc basis.

The most recent LRT Missing Persons Policy (Version 2.4) is available to NW BCU officers performing this role, in the LRT shared file (information folders), in addition to a copy on the MPS Intranet site.

In response to the HMICFRS inspection report and local ‘dipsampling’ of missing investigation reports, in June 2020, the NW BCU launched a 10 point missing person improvement plan, overseen by the Senior Leadership Team member with thematic responsibility for missing persons. The plan was focused on the HMICFRS recommendations and areas where improvement was required, in particular; the initial response to missing and reducing incidents of repeat missing persons. The plan ensured local police leaders were accountable for their areas of responsibility and tracked progress.

In August 2020, on behalf of the frontline policing Commander, the Business Support Inspector undertook an independent review of NW BCU Missing Person investigation process as assessed against the LRT Ops Room model. It was found that although the entries in the details of investigation were detailed and relevant, six reports were dip sampled and all “Required Improvement” in terms of following policy advice, in the main due to the 2-hour window from CAD (Call Handling System) to creation, PNC (Police National Computer) circulation and supervision not being met.

Following the assessment and review by the Business Support Inspector, all Inspectors performing the ‘400’ Operations Manager role were required to attend a mandatory 2.5 hour training session. This was delivered by the Continuous Policing Improvement Command to improve leadership and standards in the management of missing people reports. A NW BCU missing persons dip-sample was completed at the end of 2020, the results of which were discussed at the NW BCU Data Quality & Ethics Board (DQEAB).

During January 2021, the NW BCU MPU Sergeant delivered Missing Persons awareness training to all ranks from Police Constable to Inspector on LRT and ERPTs via Microsoft Teams (due to the Coronavirus pandemic). The sessions covered the learning from DQEAB, parts of policy where improvement was required and an awareness of a new initiative to help reduce cases of repeat missing persons from care homes.

The response to missing is regularly monitored by the MPU. The results of a further NW BCU missing persons’ audit, completed in June 2021, were discussed at the NW BCU DQEAB. During the annual review, the NW Missing Persons improvement plan was redesigned in July 2021 to reflect the latest 2021/2022

MPS Missing Persons Key Performance Indicators.

In regard to this specific recommendation, there has not been a policy change in how the MPS handle or respond to missing persons since the introduction of the LRT in 2018.

The policy in terms of timeframes, roles and responsibilities, handling and ownership of missing persons remains unchanged. There is no formal or informal ‘unpublished policy’ on the NW BCU, whichever version of the LRT protocol guidance document was being utilised at the time, it would reflect accurately the MPS policy expectation.

The College of Policing provide role profiles for all ranks, in particular Inspector v1.2. One of the Inspector rank key accountabilities is, “Plan, manage and monitor the front line and / or specialist operational policing team activity for their team, managing completing demands and priorities to make informed deployment decisions and ensure best use of available resources”. One of the Continuing Professional Development (CPD) areas for Inspector ranks is to, “Maintain knowledge and understanding of Police Regulations and College of Policing Guidance, best practice and any local policy applicable to the operational police context and leading and managing teams”. Aside from any formal training, it is expected that officers and supervisors have a minimum level of knowledge about the investigation of missing persons, in line with the College of Policing Authorised Professional Practice (APP).

Data Quality Ethics and Assurance Boards (DQEAB)

The NW BCU engaged in the DQEAB review process prior to the MPS adopting the process mid-2020. They wrote the MPS terms of reference and pioneered the process offering support to other BCUs. Heads of Profession, Lead Responsible Officers and Tactical Policy Advisors design audit questions used in this process to test compliance in their portfolio, seek good practice and organisational learning. Missing person investigations are part of this review process quarterly. Each BCU has a similar board established to monitor the outcomes and compare results against peers and other BCUs.

The MPS Continuous Police Improvement Command (CPIC) assist in the process and analysis of the audit data. Each month the DQEAB will focus compliance against published standards. Key learning points for primary or secondary investigation will be reported into Senior Leadership Teams, Headquarters and the BCU Training Board. Learning is cascaded to Inspectors and Supervisors through regular messaging and Professional Development Days training to ensure staff and officers address the identified developmental points.

Dedicated Inspection Team (DIT)

The Public Protection Delivery Group leads the work in the MPS to improve policing practice in safeguarding children and young people. The team works with an independent advisory panel comprising representatives from academia, health, charities and other experts in their field. Looking at ways to involve young people and listen to the voice of the child to inform ongoing professional practice, training and communication. The team also audit and provide scrutiny of cases where police have contact with children to identify risk and promote and support organisational learning in these areas.

At the end of each audit phase, a DIT pack is created for the relevant theme that has been the subject of the audits. The DIT packs provides detailed analysis of the findings from the audits and examples of good work, learning opportunities and organisational recommendations that have been identified.