Source · IOPC Learning Case

Recommendation - Hertfordshire Constabulary, April 2026

Hertfordshire Constabulary Ref: 2025/006967 Recommended 15 Apr 2026 Response due 10 Jun 2026
Welfare and vulnerable people

We identified organisational learning following a death or serious injury investigation which involved a cross-border missing person investigation.

View on IOPC website ↗

Recommendations

1 total
Recommendation 1

The IOPC recommends that Hertfordshire Constabulary take steps to assure itself that police officers and staff likely to be involved in the handling of cross-border missing person investigations, especially those where mental health and safeguarding risks are present, are aware of: This recommendation follows a Death or Serious Injury investigation which involved a cross-border missing person investigation. There was confusion between the two forces with regard to which force should take primacy of the investigation. This, along with available resourcing issues, meant a response delay of 19 hours. The man's home address was in the Essex policing area but the initial call was placed in the Hertfordshire policing area. The last known location of the man was also in Hertfordshire but was six miles from the Essex policing area border. This recommendation should provide a clearer understanding of the procedure/process to follow when investigating missing persons involving cross-border incidents, and to help prevent delays caused by confusion over primacy of the investigation.

Addressed to: Hertfordshire Constabulary
Linked bodies: Hertfordshire Constabulary
Accepted
Force response

Accepted Hertfordshire Constabulary has fully reviewed the learning identified through the IOPC investigation. Steps taken are as follows. Changes already made prior to the learning being disseminated: Further actions agreed following receipt of the learning: