Source · IMB Annual Report
South and West short term holding facilities
Year: 2025
Published: 8 Jul 2025
Type: Prison · Cat STHF
Population: 441
Recommendations: 6
Key concerns
Positive findings
This IMB report details monitoring of multiple Short-Term Holding Facilities (STHFs) in the South and West region for the year ending January 2025. Key concerns include inconsistent access to detention records, inadequate healthcare arrangements, and persistent facility issues such as heating and hot water, alongside varied provision of hot food. While the Board notes positive engagement from Border Force staff and some improvements in record-keeping, it highlights areas requiring urgent attention to ensure humane treatment and effective oversight of detained individuals.
Safety statistics
| Indicator | This year | Previous |
|---|---|---|
| Deaths in custody | 0 | — |
| Self-harm incidents | 0 | — |
| Prisoner assaults | 0 | — |
| Assaults on staff | 0 | — |
| Use of force | 2 | — |
Positive findings
The Board acknowledges the swift action by Border Force (BF) staff in addressing issues and prioritising the welfare of detained children. BF staff generally treated passengers with respect and courtesy. There was notable improvement in record-keeping at Bristol Airport due to internal audit. The IMB also noted improved contact with BF, leading to more face-to-face interviews with detained individuals, and some previous concerns regarding hot food provision and staffing levels at Bristol have seen improvements.
Key concerns
Other
Repeated
The IMB consistently failed to get access to detentions records, primarily at Poole and Cardiff, which made it impossible to monitor effectively. These concerns were raised repeatedly.
Other
Repeated
The IMB received no answers to their questions from July to December 2024, preventing effective monitoring. Prompt answers are still not consistently received.
Safety
Repeated
The lack of Use of Force statistics provided in monthly data sheets prevented effective monitoring of this important area, and the IMB was not notified about one incident.
Estate/Conditions
Repeated
Facility deficiencies, including the absence of heating at Poole, frequent hot water and soap failures at Portsmouth, and inadequate bedding storage at Bristol, compromised health and safety.
Food/Catering
Repeated
The inability to provide hot food and drinks at all sites, and for protracted periods at some (e.g., Portsmouth), was a concern, especially given potentially long detention periods.
Overcrowding
The expansion in passenger numbers at Bristol Airport will impact on the capacity of the detention facilities, and the IMB was not reassured this would be addressed.
Equality/Diversity
Disability Access Reviews in 2023/24 identified deficiencies at all sites, raising concerns about conditions for detained individuals.
Healthcare
Repeated
Arrangements for assessment and treatment of health conditions at all sites are inadequate, with medication often taken away from detained individuals, potentially impacting their health.
Staffing
Repeated
Staffing levels, particularly at Bristol Airport, were sometimes insufficient to allow timely transfers to more comfortable STHFs, though some improvement has been noted.
Safety
Repeated
Children sometimes had to wait a considerable time for Social Services to attend, with the range of waiting times indicating room for improvement.
Other
Repeated
Detention records were often incomplete or inaccurate, with key information missing on occasions, hindering effective monitoring.
Regime/Time Out of Cell
Detained people often experienced extended detention times waiting for transport provided by Mitie Care & Custody or Clearsprings.
Recommendations
| # | Recommendation | Addressee | Status |
|---|---|---|---|
| 1 |
Ensure that the capacity of detention facilities keeps pace with the expansion in passenger numbers at Bristol Airport.
Response
Border Force has not accepted this recommendation as there are no current definitive plans in place for Bristol’s expansion. However, Border Force will engage with the port operator during any significant port expansion projects to discuss any operational needs and requirements based on these standards. Border Force has a comprehensive set of infrastructure standards to define the capabilities, features and legal requirements that are necessary to uphold the UK border. These standards have been developed in collaboration with stakeholders across the government and set out the standards and requirements for border infrastructure and facilities at ports. This includes the standards for STHFs. |
Home Office | Rejected |
| 2 |
Ensure that the IMB has full access to detentions records so we can monitor effectively.
Repeated
Response
Border Force partially accepts this recommendation, as the IMB has been granted access to relevant detention records only, rather than the full access that was requested. Action taken: All interactions and observations made whilst a person is detained in an STHF should be noted on their detention record. Currently, all detention paperwork at BF led facilities is held in paper format. With the introduction of electronic case files, IMB members will continue to have access to relevant detention records, in accordance with Rule 52(3) from the Short-Term Holding Facility Rules (2018) rather than full details of each case. Planned: Border Force has incorporated previous feedback from the IMB and is designing a new suite of detention record documents to better align with contractor managed facilities. Once the final draft is ready, constructive feedback from IMB Board Chairs will be welcomed before piloting the new process at a few BF managed facilities. |
Other | Partial |
| 3 |
Rota reports are they responded to promptly and concerns raised by the IMB are addressed.
Repeated
Response
Action taken: Border Force have dedicated additional resource centrally to co-ordinate responses to rota reports. Planned: A standard operating process for responding to rota reports has been drafted for agreement, to ensure fully rounded responses are provided by the right person / team in a timely manner. |
Other | In progress |
| 4 |
Ensure that the recording of children’s detention fully reflects the individual child’s treatment.
Repeated
Response
Detention records are completed on all detained persons, including children, with observations recorded. Action taken: Border Force captures vulnerabilities and protected characteristics within the induction process. Children’s wellbeing and case progression is reviewed every 2 hours. Addressing vulnerability is business as usual, with specialist safeguarding expertise available. The published Home Office detention policy is clear that any detention involving children must be for as short a period as possible, with the child’s best interests being the overriding consideration. These best interests are frequently driven by the complexity of safeguarding checks. Planned: Border Force has incorporated previous feedback from the IMB and is designing a new suite of detention record documents to more accurately capture and address the needs of individual children. Once the final draft is ready, constructive feedback from IMB Board Chairs will be welcomed before piloting the new process at a few BF managed facilities. |
Other | In progress |
| 5 |
Provide use of force statistics as part of the monthly data return to the Board.
Repeated
Response
There is no requirement under the current IMB/BF Memorandum of Understanding (MoU) and Data Sharing Agreement (DSA) to share use of force (UoF) data monthly, as the emphasis remains on immediate, incident-based reporting to preserve the integrity and timeliness of oversight. As agreed in the MoU, Border Force will continue to make arrangements to ensure the Chair, or another designated member of the relevant Board, is notified without delay of any UoF that has resulted in injury and/or use of force beyond compliant handcuffing in accordance with Rule 36 of the Short-term Holding Facility Rules 2018. Ports have been reminded when to inform IMB of any relevant incidents (including Use of Force). Border Force are looking to have discussions with IMB to understand their interpretation of what UoF records they should have access to (above what is in the MoU), and how we can work together to achieve an acceptable agreement for both parties on what is shared and when. |
Other | Rejected |
| 6 |
Confirm that, at Portsmouth, hot food/drinks can now be served?
Repeated
Response
The Short-Term Holding Facility Rules (2018) require that light refreshments and snack foods are provided in holding rooms. Border Force adheres to this statutory obligation under the STHF rules but continues to review and improve detention facilities in order to provide additional (non-statutory) requirements such as hot meals (not just snacks). Whilst we do not accept this recommendation, Border Force will continue to explore options for hot food provisions at Portsmouth STHF with the port operator to establish if a suitable location can be found, as there is no space within the existing STHF to enable hot food to be served. |
Other | Rejected |
Other reports for South and West short term holding facilities
Report details
- Establishment
- South and West short term holding facilities
- Type
- Prison · Cat STHF
- Report year
- 2025
- Published
- 8 July 2025
- Recommendations
- 6
Population
| Population | 441 |
Service providers
Estate management
Port Authority
Interpretation services
The Big Word
Secure transport
MITIE Care & Custody
Transfer services
Clearsprings