Complaints/Property
Repeated
The Board deplores the apparent failure to deal with this issue [transfer of prisoners’ property], which causes a great deal of frustration and distress to individual prisoners at Warren Hill and, as IMBs report, elsewhere.
Estate/Conditions
Telephony and data lines at Warren Hill are not up to the required standard for today’s modern telephony and information technology (IT) services, which has meant that both visits and parole hearings during lockdown have been affected.
Regime/Time Out of Cell
Repeated
Prisoner rehabilitation is often linked to the maintenance of family contact and this is inhibited by the high cost of calls – a cost much higher than in the outside community. The Board reiterates its hope that Warren Hill will soon be included in the development of in-cell telephony.
Resettlement/Release
Despite the fact that the majority of prisoners are working towards release, Warren Hill is still not funded as a resettlement prison.
Education/Purposeful Activity
The Board trusts that the creative experiences which provide developmental opportunities for prisoners will continue to be funded, at a time when such funding is in crisis as a result of the COVID-19 emergency.
Resettlement/Release
However, the number of recalls to custody is disappointingly high. Recall rates remain high and are a matter of concern; 47 prisoners on parole from Warren Hill have been recalled to prison during the year.
Estate/Conditions
work on the planned on-site approved premises has been frustratingly slow. The Board notes with regret that the planned on-site approved premises are still unfinished, despite creative efforts by the Governor to identify and spend money on the required refurbishment of a building that has remained empty and unused for several years.
Mental Health
The IMB was concerned that the parole board hearing for one prisoner was delayed by several months because a psychological report had not been written. It appears that this happened because the task was contracted out by the regional psychology service, and when a psychologist went off sick, no one else was found to complete the work. Failures of this sort can result in a delay in a prisoner’s eventual release.
Food/Catering
Repeated
Prisoners complain to Board members about food quality but when challenged about whether they have put their complaints in writing in the books on the servery, they usually respond by saying that this is not worth doing as nothing improves. New trolleys were purchased but there have been occasions in the last year when old ones were used by the kitchens in error and prisoners complained that food was cold.
Food/Catering
A number of prisoners suffer from health conditions which require special diets. These continue to be problematic.