Source · IMB Annual Report

Wayland

Year: 2020 Published: 28 Jan 2021 Type: Prison · Cat C Recommendations: 10 Key concerns Positive findings

HMP Wayland experienced a challenging year, marked by reduced violence but ongoing concerns regarding drug entry and a lack of national strategy for vulnerable self-isolating prisoners. Staffing levels were significantly impacted by the pandemic, hindering regime delivery and essential training. The prison's aging infrastructure and the delay in critical projects like a new segregation unit further compound difficulties in providing a rehabilitative and humane environment, though efforts by the Governor to improve conditions were noted.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody2
Prisoner assaults211257
Assaults on staff85126

Positive findings

HMP Wayland saw a welcome reduction in violent incidents (prisoner-on-prisoner and on staff) during the reporting year. The Board commended the prison's management and staff for consistent efforts in humane treatment and for successful initiatives like the first night unit and the "decency" programme. Positive developments included a significant reduction in outstanding OASys assessments, improvements in cleanliness, and strong performance by catering and chaplaincy teams, particularly during lockdown. Dental services also showed commendable improvement in waiting times.

Key concerns

11 items
Substance Misuse The entry of drugs into the prison, however, still causes the Board great concern. We are aware that a tremendous amount of effort is put into stopping drugs entering the prison but the flow seems incessant.
Safety Repeated The Board also continue to have concerns for prisoners who isolate themselves from the rest of the regime. For a multitude of reasons, these are generally prisoners who have unsuccessfully applied for Rule 45 to be segregated for their own protection... there is no local provision for the humane management of such prisoners... The Board awaits with interest, but no great confidence, the promised national strategy to respond to this national problem.
Estate/Conditions Repeated Finally, we must once again register the Board’s disappointment with the delay to the agreed provision of the replacement segregation/care and separation/reintegration unit. The need for this has been in every Board annual report for the last six years. This year, we received information that encouraged us to think that we might have no need to raise the issue, but like a broken record, here we are again!
Estate/Conditions The Board’s view that Wayland’s accommodation provision is still below what is to be expected of Her Majesty’s Prison and Probation Service (HMPPS) as an organisation that claims to respect prisoners. The Board would welcome an assessment of the funding required to bring all cells up to the acceptable HMPPS standard, to demonstrate a clear underlining of the Service’s commitment to treating prisoners with respect
Resettlement/Release Repeated Thirdly, the Board remains concerned at the plight of prisoners serving indeterminate sentences for public protection (IPP). Many do not receive family visits and, effectively, many are totally institutionalised... We consider that it is time for a further national review of this category of prisoner, with a view to reviewing the resources needed to progress their release.
Other Repeated The number of Board applications about property complaints was, as a proportion of the total, at the same level this year as last... the Board believes that, with an estimated annual cost to the Service, in terms of litigation, compensation, staff time and opportunity costs, somewhat significantly north of £5 million, insufficient emphasis is being placed on curing this running sore urgently.
Staffing The Board has serious doubts that enough is being done, but recognises that the solution is out of the Governor’s hands. In the past year, Wayland’s frontline staff have seen a churn of some 12%. This has meant that a significant fraction of the staff in daily contact with prisoners is expected to deal with prisoners’ concerns with only the minimum of their initial training and early experience to guide them... the absolutely crucial personal and professional development training... is absent
Healthcare Repeated The Board has obtained analyses of healthcare appointment DNAs revealing a percentage failure to attend of up to 55% for dentistry and almost 30% for nurse practitioners. These are unacceptable figures and represent a serious waste not only of resources, but also of opportunities not taken to improve prisoners’ health.
Estate/Conditions The Board’s view, because of the combination of unsuitable buildings and the pressure on accommodation to remain at full capacity, is that there is very little flexibility available to the Governor for the creation of specialist treatment units, such as for the older prisoner. Instead, the buildings impose a virtual ‘one size fits all’ approach, which inhibits the flexible use of space to cater for small-group needs.
Regime/Time Out of Cell Repeated From these results, it appears that fully two-thirds of prisoners felt strongly that Wayland’s IEP scheme was neither fair nor effective. This is a serious issue, showing both a drop in positive responses from previous Her Majesty’s Inspectorate of Prisons (HMIP) surveys at Wayland and an increase in negativity.
Complaints/Property With complaints that need to be responded to by other establishments, the Board has to report that the picture is not so positive. Almost all the applications made to the Board concerning property lost on transfer... include prisoners complaining that they have not had an answer from the sending establishment... the Board must record that in its own investigations it is also often unable to get even a response from another establishment

Recommendations

10 items · 5 repeated
#RecommendationAddresseeStatus
1 The first is the importance of replacing the lost staffing capacity of the Prison Service in recent years, to enable Wayland to put into action the rehabilitative focus that ministerial announcements have clearly supported. Even if every staff member that the Governor should have were actually available, the Board does not believe that they would be sufficient to deliver a true rehabilitative focus to the prison’s efforts (see sections 4.3 and 5.1).
Response
I acknowledge the Board’s concerns for frontline staff in prisons, in particular at HMP Wayland. There is no doubt that these hard-working prison officers play a crucial role in keeping prisons safe and transforming offenders’ lives, and ultimately making sure the public is protected. We recognise the need to recruit and retain staff to keep prisons secure. Responsibility for workforce planning and decisions on the number and grade of staff has, since 2017, been delegated to Governors who determine the number of officers required to deliver services within their allocated budget. Recruitment at HMP Wayland has been very difficult over the years due to the location of the prison and the competitive labour market in the surrounding area. HM Prison and Probation Service (HMPPS) will continue to tailor attraction and communications to address different employment markets, seeking to attract a more diverse candidate pool and applicants with relevant life skills. As the Board has identified, I agree the past year has proved particularly difficult due to the current pandemic and other staff related matters. Nationally, prison officer recruitment had to be paused for nearly six months. However, I am pleased that the Prison Officer Entry Level Training course has recently commenced for HMP Wayland’s new officers. I hope to reassure the Board that we want prison officers to stay and progress their careers; induction processes have been improved to ease transition into the job, provide care and support for new staff and offer additional training. These measures are part of ongoing direct work with Governors to address local issues in prisons and ensure experienced staff and new recruits remain in the service. Work to build clear career paths and professionalise the service is being developed and this should provide promotion and development opportunities for experienced staff. This will aid motivation and offer greater reliance across the system, with new staff being supported and mentored. This includes longer direct contact time with prisoners through their key worker thus building a rehabilitative culture. HMPPS are prepared for continued staffing challenges and are driving forward recruitment campaigns and using many of the tried and tested, as well as additional, staffing interventions which will allow supply of staff to establishments at short notice. In addition, targeted Incentivised Payment Plus and mutual aid across prisons ensures that establishments facing the greatest challenges get the most support. Retired and resigned former staff have also been invited to return on temporary contracts to support the agency through these unprecedented times.
HMPPS In progress
2 The second is to consider the Board’s view that Wayland’s accommodation provision is still below what is to be expected of Her Majesty’s Prison and Probation Service (HMPPS) as an organisation that claims to respect prisoners. The Board would welcome an assessment of the funding required to bring all cells up to the acceptable HMPPS standard, to demonstrate a clear underlining of the Service’s commitment to treating prisoners with respect (see section 5.2).
Response
Turning to the Board’s ongoing concerns about HMP Wayland’s accommodation provision, I am pleased prisoners were decanted from the temporary units (F and H) during October and November 2020, with plans to demolish and replace the units continuing to be developed. Significant expenditure has been committed in recent times to replace roof coverings and 150 in-cell shower floors to ensure that the remaining estimated life span of the New Build can be achieved. A considerable programme of electrical, fire safety infrastructure works along with installation of modern anti-barricade doors to cells doors on wings A-D and safer cell window upgrades are planned for 2021 onwards. However, it should be recognised that there are numerous competing pressures across the prison estate, but these improvements will provide safer and better accommodation equipment in many aspects.
HMPPS In progress
3 Thirdly, the Board remains concerned at the plight of prisoners serving indeterminate sentences for public protection (IPP). Many do not receive family visits and, effectively, many are totally institutionalised (see section 7.3). We consider that it is time for a further national review of this category of prisoner, with a view to reviewing the resources needed to progress their release. Repeated
Response
I note the Board’s continued concerns about prisoners serving indeterminate sentences of Imprisonment for Public Protection (IPP) and who are over their tariff period. HMPPS and the Parole Board continues to regularly review the joint IPP Action Plan, which essentially aims to deliver the support IPP prisoners need in order to demonstrate that they can be safely released. Unfortunately to prevent the spread of the virus, some aspects of the usual regime in prisons have necessarily been paused / restricted. This has meant that whilst most areas are continuing to deliver accredited programmes following most recent advice, it is anticipated there will be a reduction in capacity to maintain the current rate of delivery. The latest published national figures at the end of December 2020 show the unreleased IPP population standing at 1,849, which is itself a reduction from 1,969 at the end of June 2020. This is good progress considering that the population of unreleased prisoners serving IPP sentences was, at its highest in 2012, over 6,000. We of course acknowledge that there is more to do. HMPPS remains committed to safely reducing these numbers further but these prisoners cannot be simply mass released as many of them are still assessed as posing a high risk of committing further violent or sexual offences and have a complex set of risks and needs. As I am sure the Board will appreciate, this must be addressed before the Parole Board can conclude that the risk to the public is capable of being safely managed in the community under supervision of the Probation Service.
HMPPS In progress
4 Property: The number of Board applications about property complaints was, as a proportion of the total, at the same level this year as last. The Board is aware that work is indeed ongoing in the Service to address the issue of lost, mislaid and stolen property. However, the Board believes that, with an estimated annual cost to the Service, in terms of litigation, compensation, staff time and opportunity costs, somewhat significantly north of £5 million, insufficient emphasis is being placed on curing this running sore urgently. The ‘impossible to do yet’ situation must be translated into an ‘it must be done now’ approach (see section 5.9). Repeated
Response
Further to our response to the Board dated 3 June 2020, in light of the pressures placed on Boards by Covid-19, HMPPS agreed with the IMB Secretariat to pause the consultation with IMB members. A meeting with IMB representatives took place in August 2020 and the feedback received from members is being considered alongside other contributors. There has been a slight delay in being able to circulate the revised draft policy framework because of the need to ensure sufficient operational engagement. That work is now progressing well and HMPPS anticipates that the draft framework will be circulated for wider consultation shortly. The annual spending on property related litigation claims and locally awarded compensation is significantly less than the figures quoted by the Board. However, HMPPS is conscious of the vast amount of time spent by staff and IMB members dealing with property related issues across the prison estate. It would not be possible to quantify this in monetary terms though in the way suggested by the Board. Locally, HMP Wayland has seen a reduction in the number of property complaints received in 2020 by 100 from the previous year. It is clear that due to a reduced number of transfers taking place this has contributed to this outcome.
HMPPS In progress
5 Self-isolating prisoners: Since January 2019, the Board has produced a number of detailed reports on the conditions and experiences of ‘self isolators through fear’, but this issue should not be regarded as a Wayland-specific problem. Having raised the issue at prison group directorate level at the beginning of 2019, we were promised that the difficulty was recognised and that there would be a national strategy by that April – that is, April 2019. By the end of this reporting year, there was still no national strategy to address what we are aware of as a hidden national challenge for the Prison Service. The Board hopes that the further deprivations experienced by these prisoners during the COVID-19 lockdown will focus the Service’s mind on the national problem they represent and that the promised national strategy will be delayed no longer (see section 5.3). Repeated
Response
In September 2020 a snapshot of the number of isolated individuals across the prison estate took place to supplement current knowledge around the scale and drivers behind individuals isolating. This is the third snapshot that has been completed in the last two years. A further one is scheduled for March 2021, to help to continue to develop understanding and identify appropriate support for this cohort of prisoners. Increasing staff skills and knowledge about isolated individuals aligns with the outcomes of the safety programme to reduce violence and self-harm levels. An updated staff guidance document on isolated prisoners was published in September 2020, which covered information about the specific challenges around Covid-19 presents to these individuals. In addition to this, a self-assessment template to help support managers to ensure a viable strategy is in place for identifying, managing and supporting isolated individuals was developed and published in November 2020. Pre Covid-19 isolating individuals were seen twice weekly by the Safer Prisons team and a questionnaire conducted to gauge and support any mental health concerns. HMP Wayland’s staff continuously work with these individuals to encourage them to be part of the community and staff have seen a slight reduction in isolating individuals. It remains difficult to manage some individuals that feel too vulnerable to be in such a large complex prison, but equally are unable to move due to their nature of offending not meeting the transfer criteria.
HMPPS In progress
6 Segregation unit: We hope that in our next report we shall not have to repeat our views for yet another year, and look forward to an HMPPS guarantee that construction of the new unit will, indeed, be started by May 2021 (see section 5.3). Repeated
Response
In December 2020 construction of the new Care and Separation Unit commenced. A 52-week construction programme is underway and currently is scheduled for completion late end of 2021.
HMPPS Implemented
7 Flexible accommodation: The Board’s view, because of the combination of unsuitable buildings and the pressure on accommodation to remain at full capacity, is that there is very little flexibility available to the Governor for the creation of specialist treatment units, such as for the older prisoner. Instead, the buildings impose a virtual ‘one size fits all’ approach, which inhibits the flexible use of space to cater for small-group needs. Although this answer the problem of housing a lot of prisoners, it does little to support a Governor keen to foster a rehabilitative approach for which accommodation flexibility is an important tool. The Board hopes that these concerns can be taken into consideration when decisions are taken about future refurbishment or expansion plans for the prison (see section 5.5).
Response
HMPPS is committed to delivering on the Government’s plans to provide 18,000 new prison places and realises it is important that these prison places are fit for purpose, safe, decent and secure and can effectively rehabilitate prisoners. The new prisons programme is key to this and the new prison being built in Wellingborough (HMP Five Wells) will be a purpose-built Category C Resettlement prison. The new prison design being used here will also be implemented for HMP Glen Parva and at the other four new prisons to be built. A key new design feature will ensure that prisoners will be housed in much smaller communities of 60 men per floor. Each cell has its own toilet and shower and data access to allow in cell telephony and secure digital access to online services. Each floor has its own association areas, kitchenette and cardiovascular suite for prisoners, reducing the need to mix groups across other floors or houseblocks. Each houseblock in the new design has medical cells, accessible cells and a large number of low mobility cells. All houseblocks are fully accessible with lift access and finishes known to aid way-finding and orientation for those with reduced cognition or visual impairments. This allows operators far more flexibility in terms of housing prisoners, including elderly prisoners, leading to better rehabilitative outcomes.
HMPPS In progress
8 Provision of longer beds for the taller prisoner: To accommodate the increasing number of taller prisoners the Board strongly suggests that, for a while, every replacement bed should be of the longer variety, so as to gradually increase the flexibility of accommodation throughout the prison (see section 5.2). Governor / Director
9 Healthcare appointment ‘did not attends’ (DNAs): The Board has obtained analyses of healthcare appointment DNAs revealing a percentage failure to attend of up to 55% for dentistry and almost 30% for nurse practitioners. These are unacceptable figures and represent a serious waste not only of resources, but also of opportunities not taken to improve prisoners’ health. The Board believes that this situation deserves a review of joint healthcare and prison management practices, with the objective of reducing DNAs (see section 6.2). Repeated Governor / Director
10 Mental health: The Board is concerned at the evidence, especially since lockdown, of perhaps low-level, but growing, mental health issues among prisoners, and wonders whether a more holistic and cross-departmental approach to the delivery of support to those experiencing mental health challenges might be worth investigating, alongside the more traditional individualised crisis-management treatment models now in place (see section 6.3). Governor / Director

Applications to the IMB

CategoryCurrentPrevious
Accommodation (including transfers) 45 38
Complaints 10 11
Equality and diversity 0 0
Food 16 15
Healthcare 20 13
Legal 16 12
Other 33 23
Property (including mail) 83 73
Racial incident reports 1 0
Release on temporary licence 1 0
Segregation and incentives 20 26
Staff conduct (including applications to SM) 13 11
Total applications 275 240
Visits 12 13
Work, training, education 5 5

Related inspections & investigations

26 Jan 2026 HMIP · Unannounced
PPO fatal incident Mohammed Amir · Other non-natural
PPO fatal incident Gary Cartwright
PPO fatal incident Peter Smith
8 Jun 2023 PPO fatal incident Tyrone Bwerinofa · Other non-natural
7 Dec 2023 PPO fatal incident Alan Giles · Other non-natural
29 Jun 2015 PFD Davin Short · State Custody related deaths

Other reports for Wayland

2025 Published 29 Jan 2026 Population 1,000 · Concerns
2024 Published 13 Mar 2025 Population 1,000 · Concerns
2023 Published 19 Dec 2023 · Concerns
2022 Published 17 Mar 2023 · Concerns
2021 Published 23 Nov 2021 · Concerns

Report details

Establishment
Wayland
Type
Prison · Cat C
Report year
2020
Published
28 January 2021
Responsible body
HMP Wayland
Recommendations
10
MoJ rating (2024/25)
3 — Good

Population

Operational capacity1,003

Service providers

Dentistry
Community Dental Practice
Facilities Management
Government Facility Services Limited
Healthcare
Care UK

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