Independent Monitoring Boards annual report

Highpoint

Report year 2023 Published 5 Jul 2024 Type Prison, category C Population 1,300 Responsible body HMP Highpoint 3 recommendations

The summary and positive findings below were written from the report by an AI model. The Board's own wording is in the report linked above.

Summary

Summary written by this site (AI-generated)
HMP Highpoint, a large Category C training and resettlement prison, reported around 1,300 prisoners during a year marked by significant increases in self-harm, violence, and assaults on staff. Key concerns included persistent issues with prisoner property management, inadequate maintenance services, and the ongoing challenge of contraband entry. Despite these, the report highlighted positive areas such as effective induction, a strong segregation unit, and robust neurodiversity support, alongside commendations for healthcare provision.

Positive findings

Summary written by this site (AI-generated)
The Board noted positive developments including the re-established Listener scheme, the effective segregation unit, and a positive rating for GP and nurse-led services. Progress was also made in reducing work case backlogs, developing the key worker scheme, and providing therapeutic and educational courses. The neurodiversity support manager had a positive impact, and the chaplaincy's bereavement support was commended.

Recommendations

All 3 recommendations

Key concerns

All 20 key concerns

Recommendations 3 items · 3 repeated

Recommendations were extracted from the report by AI, and responses and their status from the ministerial response by AI. Each recommendation shows whether its wording has been checked against the report.

Recommendation 1

Response: In progress

Addressee: Ministry of Justice · Topic: Property · Repeated from a previous year

Recommendation (the Board's words)
In spite of the revised Prisoners’ Property Policy Framework, the loss or delay of prisoners’ property in transfer between establishments is still a concern for the Board, as it was in our last report in 2022. The Board, once again, asks for an urgent review into the handling of prisoners’ belongings.
Government response (as published)
I understand the Board’s continued concerns about prisoners’ property being lost or delayed during transfers. The emphasis must remain on prisoners complying with volumetric control limits, since any property within these limits will be transferred with them. This includes items which are exempt from volumetric control, such as legal papers. It is not possible to transfer all excess property with a prisoner which they might have accrued above these limits. There has been a requirement since the introduction of the Prisoners’ Property Policy Framework for prisons to transfer any excess items within four weeks. Previously, there was no time limit in place. HM Prison and Probation Service (HMPPS) is aware of the problems around property and continues to look at what further can be done.

Source text verified

Recommendation 2

Response: Implemented

Addressee: Governor / Director · Topic: Property · Repeated from a previous year

Recommendation (the Board's words)
There has been no improvement in the management of prisoners’ property within the prison, and the Board would also like to see an improvement in the handling of prisoners’ parcels within the security framework.
Government response (as published)
Locally at HMP Highpoint, the Governor has provided assurance that prisoners’ property is being managed robustly with appropriate escalation routes in place. Liaison with sending prisons take place to ensure property transfer is improved. The prison recently introduced a system to further improve the handling of property in reception and now holds reception days, a two-week rolling system for prisoners to submit their queries and questions onto a database. The reception staff will then update the database with a response and where needed, they will arrange for the prisoner to attend reception on their allocated day to go through their property. This process seems to be working well.
Furthermore, when it has been agreed that a prisoner can be sent in a parcel from a loved one, the parcel will arrive at HMP Highpoint and will be subject to an x-ray and checking by the drug dog. The prisoner is invited to reception so that the parcel can be opened in their presence, and this is filmed on body-worn video camera and a full list of the contents then logged on the property card. Any items to remain in the possession of the prisoner will then be provided. Only the Head of Operations can provide final authority for approving parcels being sent into the establishment to ensure the request is appropriate and necessary. The only exception to this is for indeterminate sentenced prisoners who are automatically approved for a parcel to be sent in during the month of their birthday.

Source text verified

Recommendation 3

Response: In progress

Addressee: HMPPS · Topic: Estate · Repeated from a previous year

Recommendation (the Board's words)
The service provided by Gov Facility Services Ltd (GFSL) is still a major cause for concern. The Board, once again, requests an urgent review of the works maintenance contract to ensure it fully meets the ongoing needs of a challenging prison environment.
Government response (as published)
The national service provision is under review through the Property Transformation Programme with plans to implement outcomes by 2026. Currently there are no plans to appoint an alternative contractor. Government Facility Services Ltd.’s performance for planned maintenance is improving and a fortnightly action plan meeting is in place with the relevant stakeholders to drive actions forward. Work to improve reactive works performance remains ongoing and there are action plans in place locally to support this.

Source text verified

Key concerns 20 items

Key concerns were extracted from the report text by an AI model.

Key concern 1

Other · Repeated from a previous year

The loss or delay of prisoners’ property in transfer between establishments is still a concern for the Board, as it was in our last report in 2022.

Key concern 2

Other · Repeated from a previous year

There has been no improvement in the management of prisoners’ property within the prison, and the Board would also like to see an improvement in the handling of prisoners’ parcels within the security framework.

Key concern 3

Estate/Conditions · Repeated from a previous year

The service provided by Gov Facility Services Ltd (GFSL) is still a major cause for concern. The Board, once again, requests an urgent review of the works maintenance contract to ensure it fully meets the ongoing needs of a challenging prison environment.

Key concern 4

Safety · Repeated from a previous year

As noted in our last report, the netting that blew down in a storm is slowly being replaced (in most units). The prison is still vulnerable to ‘throw-overs’ and the increased opportunity for contraband to get into the prison, which has a negative impact on the health and wellbeing of the prisoners.

Key concern 5

Substance Misuse

Drug debt and fermenting liquids to brew prison alcohol are a major concern and we welcome the strategies being implemented to counteract this.

Key concern 6

Segregation

One of the constant-watch cells is in the Segregation Unit, which is considered inappropriate.

Key concern 7

Safety

The IMB remains concerned that body worn video cameras (BWVC) are not always activated, or activated promptly, during a UoF force incident, despite their use being directed.

Key concern 8

Safety

Incidents of disorder, in many of the categories reported to the IMB, continued to show a significant increase in prevalence.

Key concern 9

Substance Misuse

Phoenix Futures practitioners report that drug debt is one of the main drivers of violence in the establishment. The Board is concerned about the correlation between the reported increase in violent incidents in 2023 and the increase in drug debt during the same period.

Key concern 10

Substance Misuse

The Board remains concerned that drugs continue to get into the prison. Intelligence on the supply of drugs is ever changing, with routes that are cut off being replaced by other ones.

Key concern 11

Safety

The IMB is concerned that netting installed to prevent throw-overs, which came down in storms some years ago, has still not been replaced around units 5 and 10, due to lack of funding.

Key concern 12

Safety

The IMB has raised concerns with the Governor and at security meetings that regular searching of staff and Board members entering the prison is not undertaken.

Key concern 13

Substance Misuse

During 2023, there has been a steady increase in the number of prisoners being found under the influence (UTI).

Key concern 14

Estate/Conditions · Repeated from a previous year

The works being carried out by GFSL are still not done in a timely manner (see the IMB 2022 annual report).

Key concern 15

Food/Catering

Bidfood, the food company, substitutes items it cannot supply, which makes it very difficult for kitchen staff to adhere to the agreed menus and, therefore, last-minute changes have to be made to the menus.

Key concern 16

Food/Catering

The Board notes that servery orderlies do not always wear the appropriate protective clothing.

Key concern 17

Mental Health

The bereavement counselling service, provided in the main by the charity Cruse Bereavement Support. This was frequently oversubscribed and not enough counsellors were available to meet the demand.

Key concern 18

Complaints/Property

The Board has been advised that a prisoner can no longer telephone the IPCI and must communicate by letter. This causes problems for those prisoners who have difficulty with writing.

Key concern 19

Staffing

The officer assigned to work 17.5 hours across the diversity, inclusion and social care team, is often redeployed, which can slow down the referral process for social care.

Key concern 20

Healthcare

The speed of referrals is further hampered by the online portal being ‘user unfriendly’.

Safety statistics

Incidents during the reporting year.

IndicatorThis yearPrevious
Deaths in custody2not recorded
Self-harm incidents585322
ACCT cases opened295255
Prisoner assaults195not recorded
Assaults on staff128not recorded
Use of force676not recorded
Drug finds337not recorded

Population

Population1,300
Operational capacity1,270

Applications to the IMB

CategoryCurrentPrevious
Adjudications 27 not recorded
Correspondence/Legal mail 5 not recorded
Disciplinary issues 8 not recorded
Food issues 4 not recorded
General 158 not recorded
Healthcare 14 not recorded
Lost property 60 not recorded
Segregation 10 not recorded
Transfers 21 not recorded

Report details

Establishment
Highpoint
Type
Prison, category C
Report year
2023
Published
5 July 2024
Responsible body
HMP Highpoint
Recommendations
3
MoJ rating (2025/26)
3, Good

Service providers

ServiceProvider
Drug rehabilitationPhoenix Futures
Escort contractorSerco
Escort contractor (immigration transport)Mitie
Family and children servicesOrmiston Trust
HealthcarePractice Plus Group Health and Rehabilitation Services Ltd
Information, advice and guidance (IAG)Forward Trust
Learning, skills, education and trainingPeople Plus
MaintenanceGov Facility Services Ltd (GFSL)
Psychological therapies (IAPT)Forward Trust
Resettlement housingSt Mungo’s

Related inspections and investigations

HMIP inspection, 29 Jun 2026

Unannounced

HMIP inspection, 16 Oct 2023

Unannounced · Safety 3 · Respect 4 · Activity 1 · Release 2

HMIP inspection, 12 Aug 2019

Unannounced

Levi Cronin

Prevention of future deaths report · 6 Oct 2017 · State Custody related deaths

Other reports for Highpoint

2025

Published 16 Jul 2026 · Population 1,300 · Self-harm 419 · Key concerns recorded

2024

Published 21 May 2025 · Population 1,300 · Self-harm 449 · Key concerns recorded

2022

Published 9 Jun 2023 · Self-harm 322 · Key concerns recorded

2021

Published 10 Jun 2022 · Self-harm 357 · Key concerns recorded

2020

Published 25 Jun 2021 · Population 1,048 · Self-harm 499 · Key concerns recorded