Source · HSSIB Patient Safety Investigation
Electronic patient record systems – risk from loss of functionality
Launched 13 January 2026
Launched
Communication and decision making
Medical tests
Continuity of care
We have launched an investigation that explores risks to patient safety where access to, the use of, or functionality of electronic patient record (EPR) systems has been lost. That loss may be short- or long-term, and be planned or unplanned.
Summary
4 scope items
Investigation Scope
Scope 1
Scope
Prepare for a loss of functionality as part of their business continuity.
Scope 2
Scope
Monitor for and respond to loss of functionality events.
Scope 3
Scope
Ensure staff are aware of and prepared to respond to periods of loss of functionality.
Scope 4
Scope
Learn from events to develop EPR system and organisational resilience.