Source · HMICFRS
PEEL 2023/25: An inspection of Suffolk Constabulary
PEEL Force Inspection
3 recommendations
Recommendations
1
Completed
Within six months, Suffolk Constabulary should:- make sure it can answer a greater proportion of emergency calls more quickly to provide a better service for the public.
Suffolk Constabulary
2
Completed
Within six months, Suffolk Constabulary should:- make sure it can answer a greater proportion of non-emergency 101 calls so that caller abandonment levels are reduced and kept as low as possible.
Suffolk Constabulary
3
Completed
Within three months, Suffolk Constabulary should:- improve the ability of the constabulary to answer phone calls from the public and have sufficient staff with the appropriate skills and experience working within the command and control room (CCR).
Suffolk Constabulary