Source · HMICFRS
PEEL 2021/22 – An inspection of the Metropolitan Police
PEEL Force Inspection
5 recommendations
Recommendations
1
Completed
Within nine months the force should make sure emergency calls made to the force are answered promptly.
Metropolitan Police Service
2
Completed
Within nine months the force should make sure it can answer a larger proportion of non-emergency 101 calls so that caller attrition levels are reduced and kept as low as possible.
Metropolitan Police Service
3
Completed
Within six months the force should improve the process for risk assessing callers to identify those that are vulnerable or at risk
Metropolitan Police Service
4
Completed
Within six months the force should make sure that call takers give good advice on the preservation of evidence and crime prevention.
Metropolitan Police Service
5
Completed
Within six months the force should make sure that repeat callers are routinely identified
Metropolitan Police Service