Source · HMICFRS

PEEL 2021/22 – An inspection of Gwent Police

PEEL Force Inspection 6 recommendations

National — applies to all forces

Recommendations

1 Superseded Within six months, Gwent Police should attend most calls within its published time frames and update victims if there is a delay. Gwent Police

2 Completed Within six months, Gwent Police should make sure it can answer a greater proportion of non-emergency 101 calls so that caller attrition levels are reduced and kept as low as possible. Gwent Police

3 Completed Within three months, Gwent Police should improve the process of risk assessing callers to identify those that are vulnerable or at risk. Gwent Police

4 Completed Within three months, Gwent Police should make sure a structured triage approach is used to assess risk and consider the needs of the victim. Gwent Police

5 Completed Within three months, Gwent Police should make sure that call takers give appropriate advice on the preservation of evidence and crime prevention. Gwent Police

6 Completed Within three months, Gwent Police should make sure that vulnerable and repeat callers are routinely identified, and that this is recorded. Gwent Police