Source · HMICFRS

PEEL Assessment 2025-27: Surrey Police

30 April 2026 PEEL Force Inspection 18 areas for improvement

PEEL 2025-27 inspection grades for Surrey Police

Applicable forces

Surrey Police

Areas for improvement

AFI The force needs to make sure it clearly communicates its decisions and reasons for making changes and that the workforce understands them Surrey Police

AFI The force should more consistently provide advice on safeguarding, evidence preservation and crime prevention at the first point of contact Surrey Police

AFI The force needs to reduce its over-recording of crime and clear backlogs of crimes submitted for cancellation Surrey Police

AFI The force should make sure that supervisors effectively oversee investigations and that all investigative opportunities are progressed Surrey Police

AFI The force needs to make sure it has effective processes to manage pre-charge bail Surrey Police

AFI The force needs to make sure it assesses the needs of all victims so it can properly support them Surrey Police

AFI The force needs to improve its processes for identifying and recording missing people Surrey Police

AFI The force needs to understand its demand and performance relating to fraud and use this to improve outcomes Surrey Police

AFI The force needs to provide effective fraud training for all investigators and call handlers Surrey Police

AFI The force needs to effectively triage and allocate fraud investigations in a timely way Surrey Police

AFI The force needs to make sure that its operating model can meet current and future demand Surrey Police

AFI The force needs to make sure it is using data and technology to improve productivity Surrey Police

AFI The force needs to fully understand how demand is affecting the well-being of its workforce Surrey Police

AFI The force should make sure it provides regular continuing professional development opportunities to all its workforce Surrey Police

AFI The force should do more to retain officers from ethnic minority backgrounds Surrey Police

AFI The force needs to invest in neighbourhood policing to improve visibility Surrey Police

AFI The force needs to reduce the number of non-emergency calls that callers abandon because they aren’t answered Surrey Police

AFI The force should make sure it effectively supervises response and deployment and carries out risk assessments and updates victims when it is delayed Surrey Police