HMICFRS

Effectiveness, efficiency and people 2023–2025: Kent Fire and Rescue Service

Published 14 August 2025 Fire & Rescue Inspection 9 areas for improvement

The organisations covered are not linked in this record. Check the original report for its scope and addressees.

Areas for improvement 9

Area for improvement A1

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service should make sure it quality assures all of its prevention activity, so staff carry out home fire safety visits to an appropriate standard.

Area for improvement A2

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service must make sure it identifies all opportunities to improve its prevention work for the public.

Area for improvement A3

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service should improve the availability of its on-call crewed fire engines to respond to incidents in line with its community risk management plan.

Area for improvement A4

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service should assure itself that its response cover, including its mix of crewing and duty systems, provides the most effective and efficient response for the public.

Area for improvement A5

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service should make sure it has robust processes in place to carry out equality impact assessments and review any actions agreed as a result.

Area for improvement A6

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service should make sure staff are confident using feedback processes to make sure issues are identified and managed appropriately.

Area for improvement A7

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service needs to prioritise people impact assessments

Area for improvement A8

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service should make sure it is transparent and fair when appointing and promoting staff.

Area for improvement A9

Status: Open

Addressed to: Kent Fire and Rescue Service

Area for improvement (HMICFRS's words)
The service needs to do more to make sure its promotion and progression processes are fair.