Source · HMICFRS

An inspection of the service provided to victims of crime by Greater Manchester Police

PEEL Force Inspection 8 recommendations

National — applies to all forces

Recommendations

1 Completed The force should immediately put in place arrangements to make sure that in all investigations the risk to victims has been appropriately assessed and sufficiently documented, and that any risks are mitigated. Greater Manchester Police

2 Superseded The force should immediately reinforce the requirement for the use of investigation plans, where these should be recorded and the supervisory responsibilities for overseeing and reviewing these, and introduce effective governance arrangements so it can satisfy itself that this is being done. Greater Manchester Police

3 Completed The force should immediately take steps to identify and address gaps in its systems and processes for identifying and recording all reports of crime. Greater Manchester Police

4 Completed Within six months the force should complete a review of its operational governance arrangements. It should ensure the review properly and adequately considers relevant information and data, and has the appropriate authority and is effective in directing the necessary activity and actions needed to address identified shortcomings in the service provided to victims at any stage of their engagement with the force. Greater Manchester Police

5 Completed Within three months the force should complete a review to understand why it uses such a high proportion of outcome 16 (where a victim is recorded as not supporting or withdrawing support for police action) in respect of domestic abuse. This review should ensure the use of this outcome is not being affected by the quality and timeliness of investigations or workload pressures on police officers and staff; and that it is only being used in appropriate circumstances, supported by an auditable record of the victim’s decision. Greater Manchester Police

6 Completed Within three months the force should complete an assessment of the standard and supervision of investigation plans and put in place any identified remedial actions to ensure the plans support a high standard of investigation and a good service to victims. Greater Manchester Police

7 Completed Within three months the force should make arrangements to improve the use and supervision of cautions and community resolutions so that they are only applied in appropriate circumstances, taking into account the nature of the offence and the background of the offender. The arrangements should include seeking victims’ views about the use of these outcomes, and the force should ensure that it records and considers these views. Greater Manchester Police

8 Completed Within three months the force should start crime-recording training for all supervisors, officers and staff in a crime recording role, to include the crime-recording requirements for harassment, stalking and coercive and controlling behaviour offences. Greater Manchester Police