Croydon review

Croydon Clinical Commissioning Group and Croydon Health Services ensure that referral protocols between primary care, and specialist services include reference to the language needs of patients.

Safer Croydon Partnership work with statutory healthcare agencies and local NGOs to implement an initiative raising awareness of mental health and consider the role of carers when safeguarding adults. This will include the promotion of Non-Government Organisations supporting older adults and people with disabilities.

Croydon BME Women’s Project work in partnership with local statutory healthcare providers and Non-Government organisations to support training for staff.

Croydon CCG, CHS and SLaM ensure that the learning from this case is disseminated to practitioners.

The practice should review the recording and consideration of the compliance with the Mental Capacity Act (2005) and Best Interest Decisions

The practice must update their knowledge and understanding of adults at risk

The practice to review their utilisation of interpreters

The practice should update their knowledge on assessments of the needs of carers

The practice should review their safeguarding policy with the support from the CCG Safeguarding Team and incorporate Domestic Abuse including referral pathways.

The practice should identify a DASV Lead

The practice must attend CCG Safeguarding Training, Updates and Workshops and other learning opportunities within the borough.

The Trust must ensure the application of the Mental Capacity Act is embedded in all practice appropriately including fully documenting mental capacity assessments and Best Interest Decisions.

The Trust must ensure that all staff use the interpreters/language line when there is a language barrier, in line with Trust guidance.

The MHOA&D Clinical Academic Group should ensure that staff are aware of the process for booking an interpreter and that all non-English speaking patients to be offered the opportunity to meet clinical staff with a trained interpreter.