Tor Na Dee Care Centre

1. To promote respectful and dignified mealtime support for people experiencing care, the provider should ensure that people who need support to eat and drink receive this in good time and that support is uninterrupted. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I need help with eating and drinking, this is carried out in a dignified way and my personal preferences are respected' (HSCS 1.34); and 'I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty' (HSCS 3.18).

2. To promote the mental and physical health of people experiencing care, the provider should ensure that where people choose to stay in their rooms or are wholly cared for in their rooms, they receive regular meaningful engagement and contacts throughout the day. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'People have time to support and care for me and speak with me' (HSCS 3.16).

1. To promote people's confidence in the service, the provider should ensure that quality assurance processes are embedded and are effective in identifying and promoting outcome-focused care. The processes should be responsive to improving the outcomes for service users, actively drive good practice and standards, and include other stakeholders in the processes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. In order to ensure that people and the environment are protected from cross-infection, the provider should ensure that staff are aware of, and practice in line with, the 'Care Home National Infection Prevention and Control Manual'. In particular, this should include but is not limited to, hand hygiene. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance, and best practice' (HSCS 4.11).

1. To promote people's confidence in the organisation providing their care and support, the provider should regularly engage with and communicate information to people experiencing care, and/or their representatives, about changes in the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can be meaningfully involved in how the organisations that support and care for me work and develop' (HSCS 4.6).

1. To promote people's rights and to ensure that they experience high quality care and support, the provider should ensure that personal plans and risk assessments are written in a strengths-based way, that they reflect people's goals and aspirations, and detail how people's skills and independence will be supported. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I get the most out of life because the people and organisation who support and care for me have an enabling attitude and believe in my potential' (HSCS 1.6); and 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).