Mowat Court

1. To improve personal outcomes for people, the provider should ensure that people receive personal care as directed in their personal plans, that should include, but is not limited, to oral care and support to achieve good hand hygiene. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My needs, as agreed in my personal plan, are fully met and my wishes and choices respected' (HSCS 1.23).

2. In order to improve wellbeing of people experiencing care, the provider should ensure everyone is provided with regular opportunities to engage in activities and connections that are meaningful to them. This should include people who choose not to engage in group activities or who receive care and support in their rooms. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I can choose to have an active life and participate in a range of recreational, social, creative, physical, and learning activities every day, both indoors and outdoors' (HSCS 1.25).

1. To promote people's confidence in the service, the provider should ensure that quality assurance processes are embedded and are effective in identifying and promoting outcome-focused care. The processes should be responsive to improving the outcomes for service users, actively drive good practice and standards, and include other stakeholders in the processes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. To promote environmental safety for people experiencing care, the provider should ensure that they track compliance of and have access to relevant environmental safety certification. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support because people have the necessary information and resources' (HSCS 4.23); and 'My environment is safe and secure' (HSCS 5.19).

1. To ensure that people continue to receive safe care and support that meets their needs, the provider should ensure that people's healthcare recording charts and assessments are completed accurately and that information is regularly reviewed, analysed, and acted upon. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My needs as agreed in my personal plan are fully met and my wishes and choices respected' (HSCS 1.23).

2. To ensure that people's rights are upheld, staff should undertake training relevant to their role to work legally and effectively with the Adults with Incapacity (Scotland) Act 2000 and additionally ensure that relevant legal documentation is contained within people's personal plans. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).

3. To ensure that people receive least restrictive care and their human rights are upheld, the provider should ensure that where people's choices and movement are restricted or monitored, that the decisions around this are clearly recorded and take account of current legislation. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If my independence, control, and choice are restricted, this complies with relevant legislation and any restrictions are justified, kept to a minimum, and carried out sensitively' (HSCS 1.3); and 'My rights are protected by ensuring that any surveillance or monitoring device that I or the organisation use is necessary and proportionate, and I am involved in deciding how it is used' (HSCS 2.7).