KO-NEKT North Lanarkshire

1. To ensure that improvement activities continuously and robustly evaluate children's experiences and outcomes, the service should: a) Implement a SMART (specific, measurable, achievable, relevant, and time-bound) approach. b) Include the views of children, families, and external professionals. c) Empower staff to become involved in comprehensive quality assurance systems and activities, including self evaluation, promoting responsibility and accountability. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

2. The service should ensure they comply with the Care Inspectorate guidance 'Children and young people's care services: Guidance on records you must keep and notifications you must make'. The service will be offered an improvement input around this area for improvement to support them in meeting it for the next inspection. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ' I benefit from different organisations working together and sharing information about me promptly, where appropriate, and I understand how my privacy and confidentiality are respected' (HSCS 4 .18).

1. To ensure staff have the right knowledge, competence, and development to support children and young people, the service should develop individual learning plans. This should include, but is not limited to, the identified training that staff members should undertake for their role and any individual associated learning or development needs and how this will be met/supported by the service. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent, and skilled' (HSCS 3.14).

1. To support children's safety and wellbeing, the service should ensure that risk assessments detail all risks/behavioural concerns along with clear expectations/strategies to support children. This should include, but is not limited to, strategies during periods of crisis or distress where diversion or distract is not feasible. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).