Compcare Comprehensive Care Services

1. By 1 June 2026, the provider must ensure people are supported safely with their medication. To do this, the provider must, at a minimum: a) Have a medication policy that reflects best practice. b) Ensure personal plans and risk assessments contain detailed information on how a person is to be supported with their medication. This should include information on any "as required" medication. c) Ensure people are supported in line with their assessed needs, with records kept to detail the support provided. d) Medication administration records accurately detail all prescribed medication, doses and times of administration in line with the prescriber's instructions. e) Implement quality assurance systems based on best practice guidance to effectively monitor compliance and identify areas for improvement. Actions identified must be implemented. This is to comply with regulation

41. By 1 June 2026, the provider must develop and implement effective and robust quality assurance systems. To do this, the provider must, at a minimum: a) Review and improve recording, monitoring, and auditing of service provision and ensure that clear actions are identified and recorded. b) Develop a complaints policy that is effective and transparent, ensuring concerns are responded to and actioned appropriately. c) Seek meaningful feedback from stakeholders and use the findings to identify themes for improvement. d) Demonstrate effective identification of improvements that should inform a SMART (Specific, Measurable, Achievable, Relevant, Time-bound) development plan. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011, SSI 2011/210. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS)1. By 1 June 2026, the provider must ensure people are supported by staff who have been recruited safely. To do this, the provider must at a minimum: a) Complete robust checks on supplied references for accuracy. b) Check application information is consistent with interview answers and notes. c) Ensure robust interview process that accurately captures relevant employment history. This is to comply with section 7(1)(a)(b)&(c) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure care and support is consistent with the Health and Social Care Standards which state "I am confident that the people who support and care for me have been appropriately and safely recruited". (HSCS 4.24)

2. By 1 June 2026, the provider must ensure people are supported by a staff team who are trained and competent to undertake their role. To do this, the provider must at a minimum: a) Ensure staff are provided with an appropriate induction with records completed timeously. b) Complete a training needs analysis which informs staff training. c) Ensure mandatory training is completed and regularly refreshed. d) Undertake staff competency assessments including, but not limited to, medication, moving and assisting and infection prevention control. This is to comply with section 8(1) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure care and support is consistent with the Health and Social Care Standards which state: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and o3. By 1 June 2026, the provider must ensure staffing arrangements meet people's needs. To do this the provider, must at a minimum ensure: a) Staffing numbers are sufficient to appropriately meet visit schedules. b) Staff deployment works well to support outcomes for people. c) Staff deployment does not negatively impact on staff wellbeing. d) People are made aware of any significant changes to their care and support. This is to comply with section 7(1)(a)(b)&(c) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure care and support is consistent with Health and Social Care Standards which state, "My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event". (HSCS 4.14)

1. By 1 June 2026, the provider must ensure each person has a personal plan in place which sets out how their health, welfare and safety needs are met. To do this the provider must, at a minimum, ensure: a) Personal plans contain detailed and accurate person-centred information which is accessible to people and/or their representatives. b) Robust risk assessments are completed and used to inform how people are to be supported. This should include, but not limited to, risks related to medication, dietary needs and moving and assisting. c) Plans are reviewed at least six-monthly or as people's needs change, clearly document the involvement of people and/ or their representatives. d) Regular evaluation and audit of plans to monitor quality and effectiveness. This is t