Dee View Court Care Home

1. By 31 July 2026, the provider must ensure people’s nutrition and hydration needs are met to help maintain and improve their health. In order to achieve this, the provider must as a minimum: a) Review the dining environment to ensure it is welcoming, calm and conducive to eating and drinking. b) Ensure accurate records of food and fluid are maintained for people where monitoring is required. c) Ensure people choosing to eat in their rooms receive appropriate support and regular checks to confirm that meals are consumed safely and adequately. d) Thickening agents must be stored safely and securely. e) People’s weights must be monitored at their assessed frequency. f) Where weights are not obtained as planned, the reason must be clearly documented, along with any actions taken to mitigate risk. This is to comply with Regulation 4(1)(a) & (d) (welfare of service users) of The Social Care and Soci2. By 31 July 2026, the provider must ensure that people’s health, mobility and skincare needs are met, to prevent discomfort and the risk of skin breakdown. In order to achieve this, the provider must as a minimum: a. Ensure people are positioned in their optimal position in accordance with their assessed needs and personal plan. b. Ensure positioning equipment (e.g., cushions, supports) are used correctly c. Ensure people are repositioned at the frequency to meet their needs and record all repositioning activities accurately. d. Ensure clear directions are in place for the administration of topical medication and people are receiving these as prescribed, e. Ensure people welfare checks at the frequency as set out in their personal plan and that these are recorded accurately. f. Ensure all records detail accurate time of care delivery. This is to comply with Regulation 4(1)(a) & (d) (welfare of service users) of The Social Care and Social W1. By 31 July 2026, the provider must ensure that people benefit from quality assurance processes that identify how to improve people’s experiences.

In order to achieve this, the provider must as a minimum: a) Internal quality assurance systems effectively identify any issue which may have a negative impact on the health and welfare of people supported. b) Develop the service improvement plan to include the views and feedback of people, families and staff. c) Investigate all accidents, incidents, and adverse event to identify actions to be taken to mitigate reoccurrence.

Appropriate notifications should be submitted to relevant statutory bodies. d) Ensure all relevant parties receive training in the electronic accident/incident reporting system. This is to comply with Regulation 4(1)(a) (Welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210).

This is to ensure1. By 31 July 2026, the provider must ensure that staffing levels within the service are safe, responsive, and sufficient at all times to meet the assessed health, welfare, and safety needs of the people experiencing care. In order to achieve this, the provider must ensure as a minimum: a) A comprehensive and regular assessment of staffing levels is undertaken, using a systematic approach that considers: the number of people using the service and their current dependency levels, the layout of the building and supervision needs, the skills, experience, and competencies required on each shift and fluctuations in people’s needs, including changes in health and wellbeing, planned activities, and community involvement. b) Staffing rotas ensure adequate numbers of trained and competent staff are present at all times. c) Ensure the wellbeing of staff by ensuring appropriate arrangements are in place to support staff members and to protect the health, wellbeing and safety of people and1. By 31 July 2026, the provider must ensure that people receive high quality care based on regular review of their care and support needs. To do this, the provider must: a) Ensure that people’s care and support plans are reviewed and updated whenever their needs change. b) Ensure that people’s care and support is reviewed every six months line with statutory requirements. c) Ensure that people and their carers are supported to participate in their care reviews. This is to comply with Regulation 4(1)(a) (welfare of service users) and Regulation 5 (personal Plans) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210).

This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that:

‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choic