Lunardi Court

1. The provider should ensure that communication, quality assurance and audit processes are effective, identify areas for improvement and contribute to self evaluation and improvement planning. To do this, the provider should at a minimum: a) Ensure that service user, family and staff views and suggestions are gathered on a regular basis and that this information is used to improve people's outcomes and experiences. b) Have a continuous improvement plan that can evidence that care and support provided meets the assessed needs and wishes of service users and address areas for improvement. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19); and 'I am supported to give regular feedback on how I experience my care and support and the organisation

1. To support people's wellbeing and dignity, and mitigate the risk of lost property, the provider should ensure accurate inventory records are maintained. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

2. To support people's health and wellbeing and ensure 'as required' medication is benefitting people, the service should ensure that: a) 'as required' medication protocols provide clear guidance for staff b) when these medications are administered that the effectiveness of them is assessed. This is in order to ensure that care and support is consistent with the Health and Social Care Standard (HSCS) which states that: 'Any treatment or intervention that I experience is safe and effective' (HSCS 1.24).

1. The provider should ensure that communication, quality assurance and audit processes are effective, identify areas for improvement and contribute to self evaluation and improvement planning. To do this, the provider should at a minimum: a) ensure that service user, family and staff views and suggestions are gathered on a regular basis and that this information is used to improve people's outcomes and experiences b) have a continuous improvement plan that can evidence that care and support provided meets the assessed needs and wishes of service users and address areas for improvement. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19); and 'I am supported to give regular feedback on how I experience my care and