Wilkerr Care Services Ltd
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 27 July 2026, the provider must improve the quality of recording within personal plans to ensure that people receive care and support that is right for them. To do this, the provider must, at a minimum ensure: - a) Each person has a detailed personal plan which reflects a person centred and outcome focused approach directing staff on how to meet people’s care and support needs. b) Each person has up-to-date individualised risk assessments, which direct staff on current or potential risks and risk management strategies to minimise risks identified, which are then linked to personal plans. c) Future needs are anticipated, documented and reviewed. d) People and their relatives are involved in the development, updating and review of personal plans.
1. The provider should ensure that the relevant people have access to information needed to provide safe support that contributes to positive outcomes. This should include ensuring safe storage and access to daily notes, care plans and medication records. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I experience high quality care and support because people have the necessary information and resources." (HSCS 4.27).