Balmoral Homecare - Ayr

1. By 15 September 2025, the provider must ensure effective monitoring and tracking of individual's specific health and personal care needs to promote their overall health and well-being. To do this, the provider must, at a minimum: a) ensure that intimate personal care is delivered in a timely manner and with dignity at all times b) ensure that any concerns about an individual’s personal or health care needs are appropriately communicated and escalated with clear documentation of the service provider’s response and actions taken to address issues. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me’ (HSCS 1.19); and ‘I am confident that people respond promptly, i2. By 15 September 2025, the provider must ensure that individuals supported in the community receive their prescribed medication in the correct dosage and at the appropriate times. To do this, the provider must, at a minimum: a) ensure up-to-date and accurate assessments of each person’s competency and capability to manage their medication b) ensure care staff receive effective training and competency assessments c) ensure robust procedures are in place to monitor and manage the quality of medication administration records, and to escalate any concerns appropriately d) ensure senior management are made aware of any issues or ongoing risks in a timely manner. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) whi1. By 15 September 2025, the provider must demonstrate that quality assurance procedures are effective in safeguarding individuals and ensuring consistently positive outcomes for those receiving support. This should include how feedback and information are used to inform changes and drive continuous improvement in the overall quality of the service. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).

2. By 15 September 2025, the provider must ensure that there is appropriate and competent management of the service during the manager’s forthcoming leave. To do this, the provider must, at a minimum: a) submit an action plan to the Care Inspectorate outlining the interim management arrangements to be put in place to ensure the continuity of the service and the ongoing development and effectiveness of quality assurance processes. This is to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/ 210). This is to ensure that care and support is consistent with the Health and Social Care Standards(HSCS) which state that: ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).

1. By 15 September 2025, the service provider must ensure that people they are supporting in the community have an up to date accurate care and support plan in place and this information is easily available to care staff. This should clearly explain and describe the level and type of care and support each person requires and how people's health, wellbeing and safety needs will be met In order to achieve this, the provider must, at a minimum: a) ensure personal support plans are reviewed and revised when there are any changes in the condition of an individual’s health, or in their support needs. b) ensure assessments are up to date and in place to guide care staff in meeting individual’s needs. c) ensure all assessments completed are accurate and available. d) ensure detailed information is accurately completed to confirm the daily support provided to each person. e)ensure management implement an ongoing quality assurance system for reviewing and evaluating personal support plans a