Dalgety Bay Care Home

1. To support a culture of responsive and continuous improvement, the provider should ensure that people's views, suggestions, and choices are gathered on a regular basis and that this information is used to improve people's outcomes and experiences. Service improvement plans and developments should be shared with people and their representatives in ways that are meaningful and encourages participation.

This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that:

‘I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve’ (HSCS 4.8).

And ‘I can be meaningfully involved in how the organisations that support and care for me work and develop’ (HSCS 4.6).

2. The provider should ensure that all leaders and staff are knowledgeable and confident in their duty to safeguard people from harm and their responsibility to report concerns to the relevant safeguarding professionals. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that:

'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice, and follow their professional and organisational codes' (HSCS 3.14).

1. To support people's health and wellbeing, and to provide care that is responsive and meets their needs, the provider should ensure that staff are deployed appropriately so people receive assistance at the time they need it.

This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My needs are met by the right number of people' (HSCS 3.15).

1. To promote responsive care and ensure that people have the right care at the right time, the service provider should ensure that people’s support plans are up to date, accurate and in line with other care records, for example recording charts and medication administration records.

This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15) .

2. Communication systems should be improved across the care home. Care and nursing staff should be provided with timely, daily updates regarding any person’s changing care needs to ensure they have the appropriate knowledge to inform their care delivery.

This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am supported and cared for sensitively by people who anticipate issues and are aware of and plan for any known vulnerability or frailty’ (HSCS 3.18).