Oakbank Care Home
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. The provider should ensure that care plans reflect people’s needs and wishes. In order to achieve this, the provider should implement appropriate anticipatory (future) care planning for each person living in the home, including when waiting on information from people's nominated representatives or when people are living in the home for a short stay only. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My future care and support needs are anticipated as part of my assessment' (HSCS 1.14); and 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).
1. By 13 January 2026, you must ensure that service users experience a service which is well led and managed and which results in better outcomes for people through a culture of continuous improvement, with robust and transparent quality assurance processes. This must include but is not limited to ensuring that: a) the quality assurance systems and processes in relation to safe storage of harmful chemicals and care planning are further enhanced. To do this, the provider must ensure that senior management clearly identify areas for improvement, take prompt action to address indications of poor care provision, and ensure improvements are sustained. This is in order to comply with regulations 3 and 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state: 'I benefit from a cu1. By 11 November 2025, the provider must ensure that service users experience care in an environment that is safe and minimises the risk of infection. In particular they must: a) ensure all harmful chemicals are stored securely. This is in order to comply with Regulation 4(1)(a) and (d) and Regulation 10(2)(b) and (d) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My environment is secure and safe.’ (HSCS 5.17).
1. By 13 January 2026, the provider must ensure that care plans are accurate and reflect people’s health needs. In order to achieve this, the provider must implement appropriate anticipatory (future) care planning for each person living in the home. This is in order to comply with regulation 4 (1) (a) and 2 (b) (welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15).