Alison House

1. To ensure young people experience consistent high quality care and support, the service should develop and implement robust quality assurance processes in relation to all aspects of care provision. This should include, but it is not limited to, ensuring roles and responsibilities of managers and staff are clearly defined to allow for regular oversight and scrutiny of practice. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.’ (HSCS 4.19).