Woodlands House
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 30 June 2026, the provider must ensure that children and young people receive quality care and support by the service who has undertaken a thorough matching process. To do this, the provider must, as a minimum: a) Implement matching guidance and documentation that follows good practice. b) Gather appropriate information about the needs and risks of a young person before a placement decision is made. c) Undertake a matching assessment of the skills and knowledge of staff in order to determine if the match is suitable and safe. d) Undertake a matching assessment of other young people at the placement in order to determine if the match is suitable and safe. This is to comply with Regulation 4(1)(a) (welfare of users) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am supported2. By 30 June 2026, the provider must ensure there are adequate numbers of skilled staff equipped to keep young people safe. To do this, the provider must, as a minimum: a) Ensure there are sufficient numbers of staff working in the service and that risk and staffing needs assessments must ensure that both care and support arrangements are predicated on the safety of young people and staff being of paramount concern. This is to comply with section 7 (1)(a)(b)(c) of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.14).
3. By 30 June 2026, the provider must ensure that all staff have access to and complete training specific to the needs of those in their care. The provider must ensure all staff are sufficiently confident, skilled and experienced to look after young people with highly complex needs and safely manage unplanned escalated behaviours This is to ensure young people receive safe and consistent care. In particular, the provider must: a) Undertake a training needs analysis for each member of staff. b) Produce a robust and comprehensive training package which is also informed by the individual needs of the young people being cared for. c) Ensure all staff have undertaken up-to-date child and adult protection training. d) Ensure all staff have undertaken training in relation to trauma-informed practice. e) Ensure all staff have undertaken training in relation restraint reduction. f) Develop a plan detailing how the service plans to embed a trauma-informed model of care within its ethos and cultu
1. To improve the safety and welfare of young people, the service should continue to develop consistent approaches to analysis of incidents, including incident recording, debriefs and audit. This will ensure a detailed knowledge of patterns relating to young people's care and support and ensure staff and young people are receiving appropriate support.
This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm, neglect, abuse, bullying and exploitation by people who have a clear understanding of their responsibilities' (HSCS 3.20).
2. To keep children and young people safe the service should ensure that all staff are recruited in line with Safer Recruitment Guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘’I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11).
3. To keep young people safe and promote their wellbeing, the service should undertake a review of all policies and procedures being used in the service to ensure they are robust, clearly outline responsibilities for staff and the correct ones are being made available to staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘’I experience high quality care and support based on relevant evidence, guidance and best practice’ (HSCS 4.11).