Busy Bees Glasgow Lenzie
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 29th May 2026, the provider must ensure that children are safe and their needs are met through effective staff deployment. To do this, the provider must, at a minimum: (a) ensure that staffing levels consistently meet the needs of children throughout the day, including during sleep periods and staff breaks (b) ensure that staff are effectively deployed to ensure children’s emotional and physical wellbeing is supported at all times (c) ensure that staff work collaboratively and with clear direction to meet the individual needs of children (d) ensure that staff recognise and act upon children’s communication cues in a way that meets their individual needs (e) ensure that the arrangement of the timing and pattern of new babies settling is planned and implemented in a way that ensures children’s care, safety and wellbeing from staff. This is in order to comply with section 7(1)(a) of the Health and Care (Staffing)(Scotland) Act 2019. This is to ensure care and support
1. To ensure children receive high-quality care, play, and learning experiences, the provider should ensure that effective leadership is in place to support staff in their roles. This should include, but not be limited to: ensuring senior leaders have sufficient time and capacity to carry out their quality assurance and staff support responsibilities; supporting room leaders to develop the skills, experience, and confidence required to lead their teams effectively; providing targeted support in areas of identified need, particularly in the under twos department, to ensure consistent and positive outcomes for children. This is to ensure care and support is consistent with Health and Social Care Standards, which state: ‘I use a service and organisation that are well led and managed’ (HSCS 4.23).
1. To ensure children are protected from the potential spread of infection, the provider should ensure infection control practices promote a safe environment for children. This is to ensure that care and support is consistent with Health and Social Care Standards, which state that: ‘My environment is secure and safe’ (HSCS 5.17).
1. To ensure children receive high-quality, nurturing care and support through their daily experience, the provider should ensure that staff effectively use personal planning to support children during settling-in periods and meet their emotional wellbeing needs. This is to ensure care and support is consistent with Health and Social Care Standards, which state: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).