Adigo Care
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 23 September 2025, the provider must ensure people are confident they will receive safe, high quality medication support that is provided in line with each person's assessed level of need and that staff adhere to best practice guidance. To do this, the provider must, at a minimum: a) ensure there is clear and consistent information about people's assessed support needs in terms of medication, throughout all relevant documentation including care plans, risk assessments and medication administration records (MARs) b) ensure staff are trained, knowledgeable, and assessed as competent in medication administration and recording and that there is evidence that this is reflected in their practice c) ensure support with medication is appropriately and accurately recorded and effectively audited d) ensure that all relevant medication is documented appropriately on MARs, including details of time-critical, time-limited and 'as-required' medication. This is to
1. The provider should ensure complaints and concerns are handled, recorded and resolved in a transparent and professional manner, and the complaints policy updated to clearly define what is considered a complaint or concern. This should ensure that people using the service feel their concerns are dealt with in a fair way with no negative impact on service delivery. The provider should also ensure that key staff have training about complaint handling and have a consistent approach to implementing the policy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If I have a concern or complaint, this will be discussed with me and acted on without negative consequences for me' (HSCS 4:21).
1. The provider should ensure that people are communicated with about changes to their care and support, wherever possible. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I know who provides my care and support on a day to day basis and what they are expected to do. If possible, I can have a say in who provides my care and support' (HSCS 3.11).