AllCare HomeCare
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure that people using the service are kept safe, the provider should ensure that staff are recruited safely. To do this, the provider should follow the ‘Safer Recruitment Through Better Recruitment (2023)’ guidance document. This includes, but is not limited to: a) Ensuring satisfactory employment references and, if necessary, character references are received prior to employees commencing work. b) Ensuring any gaps in employment history are explored. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am confident that people who support and care for me have been appropriately and safely recruited’ (HSCS 4.24).
1. By 22 December 2025, the provider must support the wellbeing of service users and staff by ensuring that staff practice is observed, evaluated, discussed and recorded. This should include, but is not limited to: a) Formal supervision meetings which take place in line with organisational timescales. b) Observations of practice and competency checks. This is in order to comply with Section 8 of the Health and Care (Staffing) (Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes’ (HSCS 4.19).
2. By 22 December 2025, the provider must ensure that staff are recruited safely, to ensure that people using the service are kept safe. To do this, the provider should follow the ‘Safer Recruitment Through Better Recruitment (2023)’ guidance document. This includes, but is not limited to: a) Ensuring right to work checks, Protection of Vulnerable Groups checks and, if necessary, overseas Police checks have been completed prior to employees commencing work. b) Ensuring satisfactory employment references and, if necessary, character references are received prior to employees commencing work. This is to comply with Regulation 9(1) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am confident that people who support and care for me have been appropriately and safely recruited’ (H
1. To support people’s wellbeing, the provider should ensure that quality assurance processes are effective in identifying and planning areas for improvement. To do this, the provider should, at a minimum: a) Implement a range of regular audits and checks to monitor and improve the quality of the service. b) Create a service development plan which includes input from all relevant stakeholders, gives clear timescales and responsibilities for each item and states how success will be evaluated. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).