Tayem Care Services
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 01 April 2026, To ensure people experience care from an organisation which demonstrates transparency, accountability and continuous improvement, the provider should maintain accurate and comprehensive records of all complaints and concerns. To do this, the provider must, at a minimum, ensure: a. a comprehensive account of all concerns and complaints is gathered, recorded, and agreed with the complainant. b. all concerns and complaints are fully investigated, and accurate records of each investigation are maintained, stored appropriately, and retained. c. the outcome of the investigation, together with any recommendations for improvement, is recorded and shared with the complainant. d. where appropriate, recommendations are followed up to confirm that improvements have been embedded and sustained. This is in order to comply with regulations 4(1)(a) and 18(3)(4)(7) of The S
1. By 26 January 2026, the provider must ensure that service users receive care that meets their health, safety and wellbeing needs and enables them to experience care which protects them from harm. To do this, the provider must, at a minimum, ensure: a. all staff are aware of their role in recognising, reporting and escalating incidents, accidents and other significant events b. appropriate and timely referrals and notifications are made to relevant agencies and individuals. This must include, but not be limited to social work services, and Care Inspectorate c. full and accurate incident and accident records are maintained and d. there is a clear analysis and lessons learned approach to significant events which works to protect people from further harm. This is in order to comply with regulations 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) This is to ensure that care and1. By 26 January 2026, the provider must ensure that staff are recruited safely, to ensure that people using the service are kept safe. To do this, the provider should follow the ‘Safer Recruitment Through Better Recruitment (2023)’ guidance document. This includes, but is not limited to: a. ensuring that records consistently evidence satisfactory employment references are received prior to employees commencing work b. ensuring that, where necessary, risk assessments are completed and recorded to support an employees suitability to work with vulnerable people and c. ensuring that all organisational processes consistently reflect the safer recruitment practices outlined within 'Safer Recruitment Through Better Recruitment (2023)' guidance document. This is to comply with Regulation 9(1) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). a. has a plan in place which sets out how their support needs will be met in sufficient detail so as to ensure person-centred care b. has all risks assessed and identified which lead to management plans which clearly set out risk mitigations c. has these plans reviewed, at a minimum six monthly or following any changes in health and wellbeing. This is in order to comply with 4(1)(a) and 5 (1), (2)(a),(b),(c),(d) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210) This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) whic
1. To ensure people experience care which is respectful, person-centred and recognises people's right to be involved in their care, the provider should implement a system to ensure people are fully informed as to who will be visiting and when. Any changes to planned visit time or staff should be communicated to the person as soon as is practicable. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I use a service and organisation that are well led and managed." (HSCS 4.23); and "I know who provides my care and support on a day to day basis and what they are expected to do. If possible, I can have a say on who provides my care and support." (HSCS 3.11)
1. To ensure people experience care from an organisation which demonstrates transparency, accountability and continuous improvement, the provider should maintain accurate and comprehensive records of all complaints and concerns. These records must clearly document the nature of the issue, the steps taken to investigate it, and any actions or improvements identified as a result. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes" (HSCS 4.19) and "I use a service and organisation that are well led and managed." (HSCS 4.23)
2. To support a service which drives continuous improvement and positive outcomes for people experiencing care, the provider should develop a quality framework which provides assurance, governance and places the experiences of people at the centre. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes." (HSCS 4.19)
1. To ensure people experience good outcomes, the provider should develop processes to ensure the organisation delivers care and support in line with best practice and legislation and responds appropriately to sector changes. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I use a service and organisation that are well led and managed." (HSCS 4.23)
2. To ensure people experience care and support from staff who are skilled and competent, the provider should; a. review induction training to ensure it covers all key learning objectives for new staff b. develop a training plan which details the ongoing learning and development expectations for staff c. maintain up-to-date training records for each staff member and take action to address any learning gaps. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: “I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.” (HSCS 3.14)