SRS Care Solutions (Central) Ltd

1. To ensure safe and transparent medication support, the provider should ensure that medication records are complete and accurate. This includes documenting refusals and short-term prescriptions clearly. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "Any treatment or intervention that I experience is safe and effective." (HSCS 1.24)

1. To support safe and consistent care delivery, the provider should improve planning and oversight of staff induction, probationary support, and supervision. This should include clear documentation of observations, sign-off processes, and any investigations to ensure staff are appropriately supported and monitored. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS), which state that: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes." (HSCS 3.14)

2. To promote transparency and continuous improvement, the provider should ensure that complaints, concerns, and compliments are consistently recorded and reviewed. This will help the service learn from feedback and demonstrate accountability to people using the service and their families. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes." (HSCS 4.19)

1. To ensure safe and effective care, the provider should improve oversight of staff training. This includes updating mandatory training records and identifying service-specific training needs. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes." (HSCS 3.14)

2. To support collaborative improvement, the provider should ensure team meetings are held regularly across all staff groups, with clear opportunities for staff input and involvement in service development. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I experience high quality care and support because people have the necessary information and resources." (HSCS 4.27)

1. To promote involvement and shared decision-making, the provider should ensure all people and their representatives have consistent access to personal plans, including alternatives to digital tools where needed. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "I receive and understand information and advice in a format or language that is right for me." (HSCS 2.9)

2. To support person-centred care, the provider should ensure personal plans include clear information about people’s outcomes, preferences during support, emotional wellbeing, and how health conditions affect daily life. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)

3. To support safe and legally compliant care, the provider should ensure that legal documentation and future planning arrangements, such as Adults with Incapacity certificates, guardianship orders, and DNACPR decisions are consistently recorded in personal plans. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS), which state: "My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices." (HSCS 1.15)