SRS Care Solutions (Scotland) Ltd

1. To reassure people that their support plan contains the most current and relevant information, the service should continue to strengthen its approach to personal planning—ensuring that individuals' preferences for support are clearly captured and regularly updated. To achieve this, the service should ensure: Support plans are reviewed regularly to reflect any changes in people’s needs, choices, or circumstances People are actively involved in discussions about their support and how they prefer it to be delivered Staff record preferences in clear, meaningful detail —for example, how people like to be supported with daily routines, communication, meals, or social engagement Audit and quality assurance processes include checks on the consistency and personalisation of support planning across all teams Training and guidance are provided to staff on how to capture and document person-centred preferences effectively Th