Giggles and More Childcare Services
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 August 2025, to ensure that children are safe and protected, the provider must ensure recruitment practices are safe and effective. To do this, the provider must, at a minimum ensure that all checks have been completed and are satisfactory before staff start working with children. This is in order to comply with section 7(1)(b) of the Health and Care (Staffing)(Scotland) Act 2019. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘I am confident that people who support and care for me have been appropriately and safely recruited (HSCS 4.24).
1. To promote children's overall wellbeing, personal planning should be further developed to ensure that all children are supported to achieve their full potential. This should include, but is not limited to: ensuring that all individual needs are detailed tracking and sharing children's progress, any concerns, accessing support where needed sharing strategies used to support individuals formally reviewing personal plans whenever there are significant changes and at least every six months with families. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as my care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.14) and 'My care and support meets my needs and is right for me' (HSCS 1.19).
2. To ensure children have positive quality play experiences to enhance learning and development, staff knowledge in child development and current national best practice guidance should be further developed. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'As a child, my social and physical skills, confidence, self-esteem and creativity are developed through a balance of organised and freely chosen extended play, including using open ended and natural materials. (HSCS 1.31) and 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes (HSCS 3.14).
3. To ensure that children get the support they need at the right time to keep them safe and promote their wellbeing the service should further develop their practice and policies. This should include but is not limited to: including referral agency contact details for all areas the staff work developing guidance to support staff to keep children safe online developing how the service record significant information for children, to support them to better identify patterns and concerns developing records to show what actions have been taken to ensure children's safety and that they get the support they need at the right time. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of har4. To ensure that staff have the skills to keep children safe, the service should further develop their risk assessment practices. This should include but is not limited to developing staff understanding to ensure that: staff are identifying appropriate risks when caring for children in their homes staff are confident developing risk assessments for making use of resources in the community staff can develop risk benefit approaches to play to support children to have high quality experiences. This is to ensure care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My environment is secure and safe' (HSCS 5.19) and 'I can choose to have an active life and participate in a range of recreational, social, creative, physical and learning activities every day, both indoors and outdoors' (HSCS1. To further develop the quality of the service and enhance outcomes for children, the provider should ensure that quality assurance processes, improvement planning and self-evaluation are further developed and embedded. The processes should: reflect on current best practice guidance and national frameworks consult with and share outcomes with children and their families identify strengths and areas for improvements develop improvement plans with measurable outcomes have planned monitoring to ensure progress to support positive outcomes for children and families formalise records around staff skills, training and support to drive improvement and monitor progress. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
2. To further develop the quality of the service and enhance outcomes for children, the provider should review current policies in line with best practice and develop further information for staff to give clear guidance about practice and support them in providing high quality play experiences. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes' (HSCS 3.14).