Scholars Medicare Limited

1. To support a culture of responsive and continuous improvement, the provider should ensure they develop a service improvement plan. This plan should be informed by feedback from people and as a result of quality assurance processes. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I am supported to give regular feedback on how I experience my care and support and the organisation uses learning from this to improve' (HSCS 4.8) and 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).

1. To promote safety and wellbeing the provider should develop contingency plans in the event of short notice staff absence. These plans should be developed in collaboration with supported people and/or their representatives, with the right permissions given in advance. Continency arrangements should be detailed within the service agreement plan and staffing contingency policy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'My care and support is provided in a planned and safe way, including if there is an emergency or unexpected event' (HSCS 4.14).