Whitefield Lodge
Recorded Key Question grade range: 3–4 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure positive outcomes for people, the provider should review the dining experience to ensure that it is consistent across the home and supports people's dignity. They should also review access to options available overnight for those that are often awake. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My meals and snacks meet my cultural and dietary needs, beliefs and preferences' (HSCS 1.37).
1. To support people to live in a warm and homely environment the service should ensure that Glenmill Unit is kept safe, clean, and comfortable. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment' (HSCS 5.24).
1. To support people's health and wellbeing, the provider should ensure sure that each service user has a personal plan in place, to guide staff on how to care and support them, and that completed risk assessments are used to inform each residents personal plan. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).
2. To support people's health and wellbeing, the provider should ensure sure that where a service user needs a specific aspect of their health monitored, that supporting documents are completed and that trained staff have an overview of these. They should also ensure that staff have the knowledge and skills to use their electronic system. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: ‘My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices’ (HSCS 1.15).