Chalmers House
Recorded Key Question grade range: 4 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. To ensure that children and young people experience high quality consistent care and support, the service should ensure there is regular oversight of all significant events within the home to identify any themes, patterns and areas for staff development. This will allow for greater analysis and reflection to inform young people’s care and support. This is to ensure that the quality of care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes (HSCS 4.19)
1. By 31 August 2025, the provider must ensure that risk assessments reflect all risks present for young people and strategies. In particular the provider must: a) ensure there is a risk assessment in place for each young person, which identifies all relevant risks b) ensure there is primary and secondary strategies in place to support young people c) ensure risk assessments are updated regularly. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I am protected from harm because people are alert and respond to signs of significant deterioration in my health and wellbeing, that I may be unhappy or may be at risk of harm' (HSCS 3.21). a) ensure there is a care plan in place for each young person b) ensure care plans are detailed and contain all the relevant information to support young people on a daily basis c) ensure care plans are updated regularly, and contain the most up to date information. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices' (HSCS 1.15).
3. By 30 September 2025, the provider must ensure that quality assurance systems are in place and effective. In particular the provider must: a) ensure there is oversight of incidents b) ensure when audits are in place they are completed on a regular basis c) ensure where audits identify areas of improvement there is a clear plan how these will be actioned. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes' (HSCS 4.19).
4. By 1 August 2025, the provider must ensure the admissions process considers the ability of the service to be able to meet the young person’s needs and keep them safe. In particular the provider must: a) ensure there is a comprehensive assessment of the needs of the young people using the service, underlining how the service will meet these needs and evidence regular reviews of the assessment. b) ensure there is an assessment of the impact on young people in the service and the referral, when a new admission is considered. c) ensure the service has the staff skills and training to meet the needs of the young person. This is in order to comply with Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My care and support meets my needs and is right for me' (HSCS
1. To support effective scrutiny of the service, the provider should ensure that managers submit notifications of significant events to the Care Inspectorate in accordance with guidance. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I experience high quality care and support based on relevant evidence, guidance and best practice' (HSCS 4.11).
2. To ensure young people's rights and views are respected the provider should ensure they have a record of all searches and report these to the Care Inspectorate. This should include, but is not limited to updating the search policy and recording any searches. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'If my independence, control and choice are restricted, this complies with relevant legislation and any restrictions are justified, kept to a minimum and carried out sensitively' (HSCS 1.3).
3. To support children and young people to be cared for by the right number of staff and those who have the right knowledge and experience, the provider should update their staffing needs assessment. This should include, but is not limited to, the knowledge, training and skill set of staff. 'This is in order to comply with section 8 of the Health and Care (Staffing) (Scotland) Act 2019.'