Bennochy Lodge Care Home
Recorded Key Question grade range: 3 — Adequate View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 03 December 2025, the provider must safeguard and promote people's physical, emotional and psychological health by ensuring people spend their time in ways that are meaningful for them. In order to achieve this, the provider must: a) ensure people's wishes, interests and previous life history are discussed and documented b) use this information to identify and provide opportunities for people to spend their time in ways that are meaningful and purposeful to them c) keep accurate and evaluative records of the impact and outcomes of the support provided d) provide appropriate training, guidance and support for all staff ensuring they understand the importance of meaningful and purposeful engagement and e) ensure staffing levels are sufficient to provide appropriate, person-centred support for people. This is in order to comply with Regulation 3 and Regulation 4(1)(a) of The Social Care and Social Work Improvement Scotland (Requiremen
1. To support a culture of responsive and continuous improvement, which meets the health and wellbeing needs of supported people, the provider should ensure that regular assessment of the service’s performance is undertaken through effective audits. Where the audits identify areas for improvement, the improvements to be made must be detailed in an action plan which specifies the actions to be taken, the timescale within which the action is to be taken, the person or persons responsible for making the improvements, and the expected outcome of the improvement. This is to ensure that care and support is consistent with Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19).
1. To support good outcomes for people, the provider should ensure all care and nursing staff receive regular supervision and appraisals to make certain their learning and development needs are assessed, reviewed and addressed. Alongside this, the service should use formal observations of practice of all care and nursing staff to monitor standards of practice and competencies.
This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes.' (HSCS 3.14).
1. To ensure people's safety, wellbeing and dignity, the provider should make certain the environmental improvement plan is adhered to and any areas for improvement identified are addressed timeously. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that 'I experience an environment that is well looked after with clean, tidy and well maintained premises, furnishings and equipment.' (HSCS 5.22).
1. To promote responsive care and ensure that people have the right care at the right time, the service provider should ensure that people have accessible, person-centred care plans in place that offer clear and up to date guidance to support staff. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'My personal plan (sometimes referred to as a care plan) is right for me because it sets out how my needs will be met, as well as my wishes and choices.' (HSCS 1.15) .