West Highland Housing Support Service

1. To support good outcomes for people, and effective service delivery, the service provider should ensure that there are a range of checks and appropriate quality assurance procedures in place to identify any areas where improvements are needed. This is in order to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: 'I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes.' (HSCS 4.19).

2. To promote people's safety and wellbeing, the service provider should ensure that the Care Inspectorate are informed of all notifiable events and incidents in accordance with best working practice and legislation. This is to assist in keeping people safe and well. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which states that: 'I benefit from different organisations working together and sharing information about me promptly where appropriate, and I understand how my privacy and confidentiality are respected' (HSCS 4.18).

1. To support positive outcomes for people, the service provider should ensure all support staff have opportunities for supervision, appraisals, and to develop their reflective practice. To achieve this the service provider should make sure: a) all staff have regular opportunities for protected time with their line manager to discuss their practice, training and support needs; b) staff have regular opportunities to attend staff meetings and discuss practice issues. This is to ensure that care and support is consistent with the Health and Social Care Standards which state that: ‘I experience high quality care and support because people have the necessary information and resources.’ (HSCS 4.27)