Melbrid Care
Recorded Key Question grade range: 4–5 — Good View on Care Inspectorate
Key Question scores
Requirements & recommendations
1. By 31 December 2025, the provider must ensure people are safe and supported by staff who have been safely and reliably recruited. To do this the provider must as a minimum: a) Review their application form to ensure all applicants complete a full employment history in chronological order and full details of referees in line with best practice guidance. b) Obtain and retain written references for all employees in line with best practice guidance. This is to comply with Regulation 3 and 4(1)(a) of the Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011 (SSI 2011/210). This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I am confident that people who support and care for me have been appropriately and safely recruited." (HSCS 4.24)
1. To ensure people are experiencing care and support in line with planned care, the provider should ensure: a) Staff are recording full and accurate information in daily journals about the support given to people at every visit. b) Staff are appropriately trained in recording this information accurately. c) Management of the service continually audit and assess the quality and accuracy of information being recorded to ensure this is in line with planned care. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "My care and support meets my needs and is right for me". (HSCS 1.19)
1. To ensure people can be confident they are receiving a service from a provider who supports continuous improvement, the provider should as a minimum: a) Implement formal, regular and transparent quality assurance processes. b) Ensure actions from audits are addressed timeously through action plans. c) Gather regular feedback from people and staff on the quality of the service being provided. d) Have in place and dynamic, regularly updated service improvement plan. e) Regularly evaluate and monitor progress of improvements made to the service delivery. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I benefit from a culture of continuous improvement, with the organisation having robust and transparent quality assurance processes". (HSCS 4.19)
1. To ensure people can be confident they are receiving a service from a staff team who have the opportunity to reflect on and improve their practice, the provider should ensure: a) They have in place an established process of regular supervisions for staff in line with best practice guidance and the provider's own policy. This is to ensure that care and support is consistent with the Health and Social Care Standards (HSCS) which state that: "I have confidence in people because they are trained, competent and skilled, are able to reflect on their practice and follow their professional and organisational codes." (HSCS 3.14)
Conditions of registration
The service will be provided to adults and older people with assessed support needs in their own homes and in the community.
The service will be provided by one staff team located in Glasgow supporting Glasgow and North Lanarkshire as agreed following a variation granted on 27 May 2025.
Where the support is provided from more than one address the service must keep the Care Inspectorate informed of any changes to the addresses from which the service is provided.